Hi, I’m
William Holbert
Wake Forest,NC
Summary
Dynamic and results-oriented Senior Sales Engineer specializing in SaaS solutions, with a comprehensive background in driving sales growth and delivering exceptional customer experiences. Equipped with extensive expertise in software architecture, technical sales, and solution selling, Excel in designing and delivering custom product demonstrations tailored to meet clients' specific needs. Proficient in CRM platforms, API integrations, and cloud computing technologies, Leveraged technical acumen to lead strategic discussions and showcase the value proposition of SaaS offerings. With a keen focus on customer success and continuous improvement, Collaborate closely with cross-functional teams to drive product innovation and optimize performance. Having this proactive approach to identifying market trends and understanding client requirements enables effective positioning of products and drive business development initiatives. Committed to driving results and exceeding expectations, Thrive in fast-paced environments where skills can leveraged to drive organizational success in the competitive SaaS landscape. Meticulous Senior Sales Engineer with 15 years of experience supporting comprehensive sales and marketing strategy. Growth-minded product marketing strategist collaborating with cross-functional teams to support corporate vision. Data-driven designer, deploying fact-based tactics for leading product strategy. Innovative sales engineer with 15 years of experience developing data-driven sales strategy and supporting senior leadership with product lifecycle vision. Creative channel analyst leveraging previously untapped demographics and establishing newfound customer bases. Sales software expert, employing tools to greatly improve strategic analysis.
Overview
21
years of professional experience
Work History
Splan
Senior Sales Engineer
03.2022 - Current
Job overview
- Effectively spread product knowledge by providing thorough demos/training to sales teams, partners, and customers
- Prepare customized demo scenarios and environment and present to partners and customers and lead technical discussions
- Established Sales Engineering Group and designed and set up protocols and polices governing Sales
- Receive, compile, and answer ALL Request for Comments (RFC / RFQ / RFI ) that were pertinent business
- Develop and maintain strong relationships with partners and customers
- Flexibility with travel for sales demos, Proof of Concepts, trade shows, integrations, support and training
- Manage customer specific demo environments and Proof of Concepts
- Closely support sales teams in achieving sales targets and strategic goals
- Strategize in building new integration with other technology providers
- Provide technical expertise and support identifying and targeting potential customers and markets for product expansion and growth.
- Worked with sales cycles from 2 weeks to 8 months
- Sales projects from $1,000 to $599,000.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Delivered compelling product presentations and demonstrations to prospective clients, showcasing unique features and benefits.
- Provided exceptional customer service throughout entire sales cycle, resulting in increased client retention rates.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
- Maintained detailed records of all sales activities using CRM software to track progress towards goals.
- Consistently exceeded customer expectations by providing tailored solutions that addressed their unique pain points, resulting in 98% satisfaction rate.
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Mastered company product line and configured live product and software demonstrations.
- Led white-boarding sessions and worked independently to map requirements to valid use cases that highlighted product capabilities.
- Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Presented technical presentations to clients to explain product features and benefits.
Axon
Senior Sales Engineer
06.2021 - 03.2022
Job overview
- Achieved mastery of all Axon technologies/products
- Led business and technical presentations, demonstrations, and conversations with Chiefs of law enforcement agencies and channel partner leadership
- Developed relationships with key partners for growth within their customer base
- Provided professional responses to customer RFCs
- Effectively positioned technology against competitive offerings
- Represented products, company values, and brand to customers and at field events
- Coordinated logistics for Proof of concepts / Pilot process and tailored tests and findings
- Assisted prospects with initial configuration and orientation
- Improved technical documentation to ease understanding and customer or channel usage of products and services
- Developed Statements of Work (SOW) for Professional Services necessary for binding quote.
- Exceeded 12 Million Dollar Quota
Nuance Communications (NUAN)
Senior Sales Engineer
08.2017 - 06.2021
Job overview
- Worked with hundreds of Law Enforcement Departments to determine how to help them become more efficient with voice technology
- Worked with nationwide sales teams to help understand customer needs, design systems for voice enablement as well as integrating voice into multiple platforms
- Traveled Nationwide to be technical resource for Dragon Naturally Speaking on sales calls
- Consulted with large departments / businesses on how to implement voice into their current technologies
- Assessed needs and wants and put together comprehensive plans to migrate customers into voice automation
- Worked with largest Police Departments in automation of their in-car systems
- Worked with financial institutions to implement voice-controlled systems into their environments
- Used experience to think of creative ways to implement voice technology into efficient business applications.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Configured and modified product systems to meet customer-specific needs.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Created product training plans centered on customer success and satisfaction.
Allscripts
Senior Sales Engineer
03.2016 - 08.2017
Job overview
- Designed Data Center hardware platforms for customer needs
- Quoted Data Center equipment included Storage, Compute and Communications
- Performed Scope of work documents for sales teams
- Answered Request for comments
- Built quotes for sales teams.
Hill-Rom
Sales Engineer
06.2009 - 03.2016
Job overview
- Designed proprietary network typologies for hospitals, nursing homes, hospices as well as stand-alone emergency rooms
- Migrated system designs from older technologies
- Financially responsible for project cost and cost planning
- Verified and inspected work for compliance of design
- Collaborated with internal departments to identify and address customer needs and requirements, ensuring successful implementation of solutions
- Develop and maintain strong relationships with key stakeholders in healthcare industry, including hospital administrators, IT staff, and facilities managers, to understand their unique needs and challenges.
Nortel Networks
New Product Introduction Engineer
01.2003 - 06.2009
Job overview
- Developed Documentation, tested and verified products which were destined to market for first time applications
- Created heavyweight technical documents for non-technical users
- Tested and verified components, sent reports back to management for product changes, ran test cases, traveled to site to help install products, customer facing.
Education
Liberty University, Lynchburg, Va.
Master of Business Administration
12.2017
NC Wesleyan College, Rocky Mount, NC
Bachelor of Science in Business Administration
12.2010
Skills
- SaaS (Software as a Service)
- Sales engineering
- Cloud computing
- Software architecture
- Technical sales
- Customer engagement
- Product demonstrations
- Technical expertise
- Consultative selling
- CRM (Customer Relationship Management)
- API (Application Programming Interface)
- Integration
- Requirements gathering
- Technical support
- Software development lifecycle
- Value proposition
- Customer success
- Post-sales support
- Competitive analysis
- Technical documentation
- Data migration
- User experience
- Training and on-boarding
- ROI (Return on Investment) analysis
- Up selling
- Account management
- Software customization
- Platform scalability
- Security protocols
- Analytics
- Product roadmap
- Market research
- Industry trends
- Sales enablement
- Negotiation skills
- Client relationship management
- Software deployment
- Performance optimization
- Risk assessment
- Contract negotiation
- Business development
- Technical acumen
- Value-based selling
- Continuous learning and development
- RFC / RFI / RFQ analysis and completion
- Design and deliver custom product demonstrations to prospects
- Build customer proof-of-concepts
- Proposal Development
- Revenue Generation
- Sales Presentations
- Data Analysis
- Territory Management
- Requirements Gathering
- Cost-benefit analysis
- Product Demonstration
- Pipeline Maintenance
- Lifecycle Management
- Team Collaboration
- Professional Demeanor
- Multitasking
- Analytical Skills
- Attention to Detail
- Time Management
- Documentation
- Problem-solving abilities
- Excellent Communication
- Field consulting
- Sales process engineering
- Active Listening
- Time management abilities
- Reference selling
- Interpersonal Skills
- Problem-solving aptitude
- Reliability
- Technical consulting
- Interpersonal Communication
- Adaptability
- Contract Preparation
- Analytical Thinking
- Effective Communication
- Equipment Troubleshooting
- Relationship Building
- Teamwork and Collaboration
- Team building
- Program management expertise
- Compliance reviews
- Written Communication
- Microsoft Visio
- Sales Support
- Multitasking Abilities
- Requirements management
- Needs analysis
- Professionalism
- Problem-Solving
- Continuous Improvement
- Sales strategy
- Consultative Sales Techniques
- Task Prioritization
- Adaptability and Flexibility
- Self Motivation
Catering for Charities
Take every other weekend to cater for low income housing with meals and distribution of a weeks worth of food. I have been doing this for approx 6 years.
Timeline
Senior Sales Engineer
Splan
03.2022 - Current
Senior Sales Engineer
Axon
06.2021 - 03.2022
Senior Sales Engineer
Nuance Communications (NUAN)
08.2017 - 06.2021
Senior Sales Engineer
Allscripts
03.2016 - 08.2017
Sales Engineer
Hill-Rom
06.2009 - 03.2016
New Product Introduction Engineer
Nortel Networks
01.2003 - 06.2009
Liberty University
Master of Business Administration
NC Wesleyan College
Bachelor of Science in Business Administration
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