William Holden

- Met with customers to discuss service needs and develop effective and practical solutions.

- Met with customers to discuss service needs and offer available solutions.

- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.

- Enhanced team efficiency by implementing streamlined procedures for daily operations.

- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.

- MINI USA Bulldog award 2023

- MINI USA Top Service Manager List 2023

- Exceeded Service Budget 2023

- MINI USA Top Service Manager List 2022

- Completion of Service Budget 2022

- 2022 Holman Partner of the year winner

- 2022 Circle of Excellence Runner-up

- Achieved High CSI

- Maximized gross profit and hours per RO

- Entered data, generated reports, and produced tracking documents.

- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

- Gathered and organized materials to support operations.

- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.

- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.

- Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.

- Communicated with coworkers and managers about tasks at hand

- Organized vehicles