William Hollay
Milford,USA
Summary
Dynamic Systems Administrator with extensive experience at UTRS, excelling in cybersecurity compliance and technical support. Proven track record in server management and network troubleshooting, consistently achieving high customer satisfaction. Adept at hardening systems to meet D.O.D specifications while delivering exceptional service to end users. Passionate about leveraging skills to drive operational excellence.
Overview
26
26
years of professional experience
5
5
Certification
Work History
Systems Administrator/Desktop Support
UTRS
Picatinny Arsenal, USA
01.2012 - 01.2025
- Company Overview: Desktop and Server support for D.O.D US Army
- Desktop and Server support for D.O.D US Army
- Supported Fishbowl software and Fishbowl server
- Supported CMPro application and CMPro servers
- Supported Teamforge application and Teamforge servers
- Hardening of Servers for D.O.D US Army
- STIG/SCAP all Windows and Redhat Servers to D.O.D specs
- Upgrade and Patch all Windows and Redhat servers
- Imaging computers for DREN and NIPR systems
- Desktop for support for DREN and NIPR systems
- Stand up new Redhat and Windows servers for GitLab
- HEAT Software Administrator – Configured, Installed and Support of HEAT Helpdesk Software
- Imaging of Laptops to Government specs.
- Day to Day support of users laptops and desktops
- Ran SCAP Scans on FMO Servers and review logs for compliancy.
- Monthly viewing and saving of Event Logs and AV Logs on FMO Servers
- Create SOMARDS accounts
- Create Security Groups and Share folders.
- Create Snapshot VM VSphere Client
- Annual Cyber Security training.
- Desktop and Server support for D.O.D US Army
Level 3 Technical Support Engineer/Security & Abuse Department
Time Warner Cable
Middletown, USA
01.2010 - 01.2012
- Technical troubleshooting of customer’s broadband internet, wireless, and digital phone issues
- Ability to troubleshoot networking issues for multiple operating systems including Windows XP, Windows Vista, Windows 7, Mac OSX
- Excel in customer support and satisfaction
- Exceed issue-resolution targets and achieved exemplary customer satisfaction scores; consistently scoring between 95%-100% on all calls.
- Handled up to 50 technical calls daily and consistently met high service standards.
- Promoted to security and abuse department within 9 months.
Technical Support Engineer
Amano Cincinnati, Inc.
Roseland, USA
01.2003 - 10.2009
- Phone support for clients and dealers with software and hardware issues
- Technical support of Amano Time and Attendant, Access Control and ATVS software
- Repaired corrupt files and databases on customer’s computers and servers utilizing WebEx remote desktop
- Installed Pervasive SQL, Firebird SQL and MS SQL database software on client/server environments
- Backup, Restore and edit MS SQL and Firebird SQL databases
- Assist LAN Administrators with permission and rights issues on local networks as well as IP addresses, subnet masks and gateways
- Assisted customers with Operating Systems - W2k Server, Win 2003 Server, Windows XP, Windows Vista
- Support of hardware and communications: Ethernet, RS232 RS485 converters
- RSI Bio Metric hand punch installation and support
- Integration of Amano software with payroll software such as QuickBooks, Peachtree, ADP and Paychex
- On-site installs and troubleshoot wiring, hardware and software issues
- Training of clients on hardware and software
- Preparation and processing of sensitive documents for support contracts
Field Service/Systems Administrator
First Byte Corp
Teaneck, USA
01.2002 - 01.2003
- Phone support of Municipality clients with computer software, hardware and networking issues
- Supported clients remotely with Terminal Services and PC Anywhere
- Administrated clients Windows NT4 and Windows 2000 networks
- Installed and supported Veritas Backup Exec, Exchange 5.5 and 2000, and Norton antivirus for servers and clients
- Replaced hard drives, motherboards, RAM, video and network cards
- Upgraded and reinstalled operating systems such as Win98, Win NT, Win2k Pro and Win2k server
Field Service/Systems Engineer
Clearview Technologies
Whippany, USA
01.2000 - 01.2002
- Technical phone support for clients with computer and network issues
- Support administration of NT networks at various client sites
- Assessed user needs and solved system problems
- On site field support and system troubleshooting
- Assigned trustee rights, created user login scripts on NT 4.0 servers
- Administered security rights
- Worked with and support Exchange 5.5 and Outlook 2k
- Installed and supported MS Win2k Pro, Win 98, Win NT
- Hardware installs and upgrades
- Updated virus signatures/virus removal
- Built Win2k server for ghosting and multicasting computers with Symantec Ghost 2000
- Setup Checkpoint VPN clients
Systems Administrator
Kearfott Navigation Systems
Wayne, USA
01.1999 - 01.2000
- Provided technical support for 200 end users
- Assisted with the administration of internal network
- Added users on NT servers and assigned IP addresses and passwords
- PC repair and upgrades
- Installation and support of software
- Installed and setup printers
- Upgraded hard drives and ghost machines
- Added users to DNS server
- Setup DHCP manager
- Setup Citrix clients
Education
Redhat -
Online courses
01.2025
Sullivan County College -
Middletown, NY01.2012
Solartech -
South Hackensack, NJ01.2000
County College of Morris -
Randolph, NJ01.1998
National Education Center, RETS Campus -
Nutley, NJ01.1995
Skills
- Systems administration
- Technical support
- Network troubleshooting
- Cybersecurity compliance
- Customer service
- Server management
Certification
- Redhat - RHCSA V 9
- CompTIA - A+, Network +, Security +
- Microsoft - MCTS Win7, MCITP, MSCS Server 2008
Technology Summary
CompTIA A+, Network +, Security +, MCTS, MCITP Win 7, MCSA Server 2008 R2, RHCSA 9, Windows XP, Vista, Windows 7, Server 2003, Server 2008 R2, Server 2016, Redhat 7, Redhat 9, Pervasive SQL, Firebird SQL, MS SQL Express, HTML, Office 2007, 2010, 2013, Time Guardian, Tru Time, Time Guardian Pro Enterprise, HEAT Help Desk Ticketing Software, Fishbowl Inventory Software, CMPro, Teamforge
Timeline
Systems Administrator/Desktop Support
UTRS
01.2012 - 01.2025
Level 3 Technical Support Engineer/Security & Abuse Department
Time Warner Cable
01.2010 - 01.2012
Technical Support Engineer
Amano Cincinnati, Inc.
01.2003 - 10.2009
Field Service/Systems Administrator
First Byte Corp
01.2002 - 01.2003
Field Service/Systems Engineer
Clearview Technologies
01.2000 - 01.2002
Systems Administrator
Kearfott Navigation Systems
01.1999 - 01.2000
Redhat -
Online courses
Sullivan County College -
Solartech -
County College of Morris -
National Education Center, RETS Campus -
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