Joy Holley
STARKVILLE,MS
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
29
29
years of professional experience
Work History
Manager, AR & Collections
Mississippi State University
04.2006 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bankruptcy Office
Cadence Bank
04.1995 - 03.2006
- Monitored industry trends and legislative changes impacting the field of bankruptcy law, ensuring continuous improvement in service offerings.
- Streamlined communication channels between clients and creditors, fostering transparent and constructive dialogue.
- Collaborated with cross-functional teams to develop strategies for managing complex bankruptcy cases involving multiple stakeholders.
- Answered telephone calls and email messages
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Collaborated with attorneys to ensure proper representation of clients during bankruptcy hearings and negotiations.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Evaluated client assets and income sources, developing customized repayment plans tailored to individual financial needs.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Researched statutes, decisions, legal articles, and codes.
- Collaborated with attorneys to develop strategies for each case.
- Attended court hearings and depositions to take notes and document proceedings.
Education
Bachelor of Science - Paralegal
Mississippi University For Women
Columbus, MS12.1994
Skills
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Performance Management
- Financial Management
- Customer Service
- Computer Skills
- Positive Attitude
- Multitasking
- Managing Operations and Efficiency
- Excellent Communication
Timeline
Manager, AR & Collections
Mississippi State University
04.2006 - Current
Bankruptcy Office
Cadence Bank
04.1995 - 03.2006
Bachelor of Science - Paralegal
Mississippi University For Women