William Hollis
williamlh@cityofwsfire.org,williamlh@cityofwsfire.org
Summary
Compassionate Crisis Counselor with experience at the City of Winston-Salem, adept at managing high-stress situations and employing evidence-based techniques. Skilled in child protection and inbound call management, I excel in building rapport and de-escalating crises, ensuring patient confidentiality while connecting clients to essential community resources.
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
4
4
years of professional experience
Work History
Crisis Counselor
City of Winston-Salem
03.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Mental Health Technician
Old Vineyard Behavioral Health
02.2021 - 03.2025
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Education
No Degree - Sports Medicine
University of Cincinnati
Cincinnati, OHSociology Minor in Psychology
Winston-Salem State University
Winston-Salem, NC05-2021
Skills
- Child protection
- Inbound call management
- Youth engagement
- Patient confidentiality
- Substance abuse awareness
Timeline
Crisis Counselor
City of Winston-Salem
03.2023 - Current
Mental Health Technician
Old Vineyard Behavioral Health
02.2021 - 03.2025
No Degree - Sports Medicine
University of Cincinnati
Sociology Minor in Psychology
Winston-Salem State University
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