William Holloway
Nashville,TN
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Lead Kitchen Manager
Pi Pizzeria
12.2014 - 05.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Managed a team of culinary professionals, fostering a collaborative environment for optimal productivity and performance.
- Reduced food waste by implementing proper inventory management and storage practices.
- Improved customer satisfaction with high-quality meals prepared in accordance with dietary restrictions and preferences.
- Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
- Conducted regular performance evaluations for staff members, providing feedback and opportunities for growth within the company.
- Cultivated a culture of continuous learning and professional development, encouraging staff members to pursue additional certifications or training opportunities within the hospitality industry.
Production Line Leader
Lear GMC Ware House
05.2019 - 03.2021
- Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.
- Reduced downtime through proactive maintenance scheduling and regular equipment inspections.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Streamlined communication between team members, promoting a collaborative work environment focused on achieving goals.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Led continuous improvement initiatives, regularly reviewing processes and procedures to identify areas of opportunity for growth.
- Established clear performance metrics that aligned with company objectives, enabling accurate evaluation of team success over time.
Cherry Picker Operator
Advanced Auto Parts
03.2021 - 05.2022
- Achieved consistent customer satisfaction ratings due to strict adherence to quality control measures throughout the assembly process.
- Enhanced team productivity by efficiently coordinating tasks and schedules for cherry picker operations.
- Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
- Streamlined workflow, implemented proper lifting techniques, and maintained a clean working environment.
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
- Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.
- Removed orders from storage, wrapped, and staged for shipments.
Warehouse Order Picker
Mckesson
05.2022 - 09.2023
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Picked and packed order items.
Technical Support Representative
Apple
01.2022 - 09.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed, configured and maintained computer systems and network connections.
Client Service Representative
Pelle B Style
09.2023 - Current
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
Associate of Arts - Culinary Arts
Kitchen Conservatory
St,Louis,Mo06.2017
High School Diploma -
Vashon High School
St Louis, MO05.2014
Skills
- File Management
- Service Recommendations
- Account Management
- Client Relation
- Pallet jack handling
- Logistics coordination
- Critical thinking
- Cycle counting
- Menu Pricing
- Ordering Supplies
- Sanitation Standards
- Quality Assurance
Additional Information
Has transportation and willing to commute
Timeline
Client Service Representative
Pelle B Style
09.2023 - Current
Warehouse Order Picker
Mckesson
05.2022 - 09.2023
Technical Support Representative
Apple
01.2022 - 09.2023
Cherry Picker Operator
Advanced Auto Parts
03.2021 - 05.2022
Production Line Leader
Lear GMC Ware House
05.2019 - 03.2021
Lead Kitchen Manager
Pi Pizzeria
12.2014 - 05.2019
Associate of Arts - Culinary Arts
Kitchen Conservatory
High School Diploma -
Vashon High School
Similar Profiles
Thomas RuddThomas Rudd
Carryout Attendant / Server at Pi PizzeriaCarryout Attendant / Server at Pi Pizzeria
MICHAEL DENNIS ARAGONMICHAEL DENNIS ARAGON
Arts Framing at PI Fine Art|PI Creative ArtArts Framing at PI Fine Art|PI Creative Art
Kately RodriguezKately Rodriguez
Vice President of External Affairs at Delta Sigma Pi: Pi Chi ChapterVice President of External Affairs at Delta Sigma Pi: Pi Chi Chapter
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios
Abigail SeanezAbigail Seanez
Opening Director of Sales at Caption by Hyatt Downtown Nashville-The GulchOpening Director of Sales at Caption by Hyatt Downtown Nashville-The Gulch