William Holm
Versailles,KY
Summary
Will is enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Being well-versed in one-on-one & group training, possessing exceptional communication and problem solving skills, Will is motivated to learn, grow and excel in a new and challenging environment. Will isn’t afraid to meet complex tasks head-on.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Service Officer
University Of Kentucky Federal Credit Union
08.2021 - Current
- Submits loan applications to underwriters for verification and recommendations.
- Monitors pipelines to track and log status of loans.
- Manages and opens checking, savings, and line of credit accounts.
- Assists customers with setting up or closing accounts, completing loan applications, applying for new services, and alleviating hesitations.
- Evaluates client financial positions and identifies most appropriate banking products, through active listening and knowledge of all options.
- Calculated fees due, interest and change for customer transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Assistant Manager
Tradehome Shoes
07.2020 - 07.2021
- Placed in the top 30 Assistant Manager's bracket for average sale price and items per transaction.
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales and current prices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
- Maximized team knowledge and productivity through training, monitoring, and directing employees in company policies and procedures.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Promoted customer gratification and consistent sales by delivering friendly service and knowledgeable assistance.
Customized Employment Specialist
Build Inclusion
06.2019 - 06.2020
- Worked with transition age job seekers who were diagnosed with moderate to severe disabilities.
- Worked to understand needs and provide employment coaching or support for job seekers.
- Helped determine possible vocations and built application documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented effective lesson plans.
- Adjusted instructional strategies according to student needs and understanding of material.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Built personal relationships with job seekers to understand needs and match them with fitting employment.
- Developed and submitted correct, accurate, and engaging application descriptions and interests of job seeker.
- Facilitated classroom discussions, lesson planning, and activity organization based on transition to employment.
- Liaised between client and job site supervisor, while providing on-the-job site support.
General Manager
Youfit Gyms
02.2017 - 06.2019
- Club with top membership growth of over 150% in January 2018, and over 100% from February 2018 - April 2018.
- Completed daily responsibilities which included managing bank deposits, member information changes, and production and attrition challenges.
- Effectively enrolled new members using various communication skills and listening to needs.
- Conducted orientation sessions and organized on-the-job training for new employees.
- Recruited, trained, and led two new teams, of at least 10 individuals, for both Lexington locations.
- Led daily, weekly, and monthly coaching and counseling sessions.
- Responsible for scheduling, budgeting, and inventorying of both YouFit Lexington locations.
- Trained staff during demonstrations, meetings, and workshops.
- Performed health assessments and listened to members’ goals to build customized fitness routines for all ages and fitness levels..
- Managed new employee orientation training process for all personally hired employees.
- Trained a myriad of clients, some with physical limitations including Parkinson's disease, Type 1 & 2 Diabetes, obesity, Fibromyalgia, and others, adapting each fitness routine to the needs of the client, while maximizing benefit and safety.
Facility Manager
MetroFitness
10.2013 - 02.2017
- Ensured satisfaction of members and employees within the space.
- Performed regular walkthroughs and maintenance to proactively reduce repair costs.
- Train new employees in procedures, regulations, policies, customer service, finances, and membership sales.
- Researched, chose, purchased, and designed facility lay-out for optimum performance and results.
- Responsible for social media marketing, advertising, and website maintenance.
- Conducted regular facility inventory, and maintained facility grounds and equipment.
- Reduced maintenance costs by self-performing general repairs.
Education
B.S - Sport and Fitness Management
Troy University
Troy, AL2013
Skills
- Self-starter
- Staff development
- Skilled problem solver
- Task Prioritizing
- Classroom teaching
- Process implementation
- Budget management
- Effective team leader
- Exceptional communication
- Personal program development
Accomplishments
- Dean's List semester of 2012
- #1 Youfit club for percentage of membership goal attained in Q1 2018
Certification
- Certified Personal Trainer by National Academy Sports Medicine
- Microfit Fitness Assessment Systems
- Fitlinxx Professional Fitness Tracking System
- Trained in Adult and Pediatric CPR, AED, and First Aid
Timeline
Financial Service Officer
University Of Kentucky Federal Credit Union
08.2021 - Current
Assistant Manager
Tradehome Shoes
07.2020 - 07.2021
Customized Employment Specialist
Build Inclusion
06.2019 - 06.2020
General Manager
Youfit Gyms
02.2017 - 06.2019
Facility Manager
MetroFitness
10.2013 - 02.2017
B.S - Sport and Fitness Management
Troy University