William Hoover
Franklin,TN
Summary
Dependable and professional individual with a strong background in installing, maintaining, and repairing systems and components. Ensures equipment safety and performance through thorough inspections and necessary corrections. Committed to delivering high-quality work and maintaining a professional demeanor at all times.
Overview
16
16
years of professional experience
Work History
Health Insurance Specialist
Globe Life
Franklin, TN
08.2023 - 06.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used Software to process benefit transactions.
Sales Rep
Wesley Financial Group
Franklin, TN
05.2022 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Senior Partner
Apex Energy Solutions
Nashville, TN
02.2018 - 05.2022
- Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
- Provided efficient resolution to issues to satisfaction of clients.
- Monitored safety procedures and deadlines to keep personnel on task.
- Set up and operated mechanical and manual tools and equipment.
- Examined previously completed work for accuracy.
- Traveled to customer locations to complete work for pre-set appointments.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Trained new team members on service processes to increase productivity.
Sales Manager
Cellular Sales Verizon
Nashville, TN
07.2013 - 06.2017
- Achieved company growth and brand development through market expansion and sales.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed competitors' successes and failures, evaluating impact on market.
Sales Representative Team Leader
American Cellular Technologies
Fanklin, TN
03.2008 - 07.2013
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
Education
Associate of Applied Science - Business Administration And Management
Columbia State Community College
Columbia, TN05.2010
Skills
- Customer relationship building
- Marketing
- Company processes and procedures
- Business promotion
- Troubleshooting and analysis
- Mechanical abilities
- Troubleshooting skills
- Client relationship management
Timeline
Health Insurance Specialist
Globe Life
08.2023 - 06.2024
Sales Rep
Wesley Financial Group
05.2022 - 08.2023
Senior Partner
Apex Energy Solutions
02.2018 - 05.2022
Sales Manager
Cellular Sales Verizon
07.2013 - 06.2017
Sales Representative Team Leader
American Cellular Technologies
03.2008 - 07.2013
Associate of Applied Science - Business Administration And Management
Columbia State Community College