William Hopper
Winchester,KY
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
26
26
years of professional experience
Work History
OTR Truck Driver
U.S. Xpress
01.2024 - Current
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
Security Officer
Oak View Group
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
OTR Truck Driver
Kentucky Logistics Services
07.2014 - 02.2023
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
Production Worker
Webasto Roof Systems
09.2012 - 07.2014
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Customer Service Representative
ACS Services
09.2008 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Warehouse Manager
Kentucky Best Freight
01.1998 - 09.2008
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
High School Diploma -
Menifee County High School
Frenchburg, KY05.2000
Skills
- Product deliveries
- Route Management
- Commercial driving
- Freight separation
- Vehicle maintenance and inspection
- Safety processes and procedures
- Safety Compliance
- Safe Driving Practices
- Product Assembly
- Product Packaging
- Product packing
- Workplace Cleanliness
- Product Inspection
- Materials Handling
- Machine Operation
- Safety Management
- Equipment Operation
- Report Writing
- Incident Reporting
- General security
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Customer Service
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Data Entry
- Call center experience
- Conflict Resolution
- Complaint Handling
- Space Planning
- Documentation
- Workforce Management
- Vendor Relationship Management
- Logistics Management
- Employee Scheduling
- Floor Space Maximization
- Workflow Coordination
- Inventory Management
- Loading and unloading
Timeline
OTR Truck Driver
U.S. Xpress
01.2024 - Current
Security Officer
Oak View Group
02.2023 - Current
OTR Truck Driver
Kentucky Logistics Services
07.2014 - 02.2023
Production Worker
Webasto Roof Systems
09.2012 - 07.2014
Customer Service Representative
ACS Services
09.2008 - 09.2012
Warehouse Manager
Kentucky Best Freight
01.1998 - 09.2008
High School Diploma -
Menifee County High School
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