Summary
Overview
Work History
Education
Skills
Timeline
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William Hornaday

Byron,GA

Summary

Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.

Overview

18
18
years of professional experience

Work History

Service Technician

CSC ServiceWorks
08.2011 - 10.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Customer Service Manager

Safety-Kleen
10.2006 - 07.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Education

Southeast High School
Macon, GA

Skills

  • Work with minimal supervision
  • Punctual and reliable
  • Troubleshooting skills
  • Power tool proficiency
  • Diagnostic testing
  • Hand tool expertise
  • Diagnostics expertise
  • Time tracking
  • Troubleshooting

Timeline

Service Technician

CSC ServiceWorks
08.2011 - 10.2024

Customer Service Manager

Safety-Kleen
10.2006 - 07.2011

Southeast High School

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William Hornaday