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William Horner
Adrain,Michigan
Summary
Professional business leader with a strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with a focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Business Manager
Alpha Fraternity Management
03.2019 - Current
- Oversaw the financial matters, member accounts, and facilities for over 20 Fraternity clients.
- Collaborated with the Alpha Asset Manager to ensure proper maintenance of client Fraternity Homes, address daily life safety issues, and manage city inspections.
- Enhanced team productivity through fostering a positive work environment and providing effective leadership.
- Maintained positive communication with customers and vendors, focusing on problem resolution.
- Managed client Fiscal Year (FY) budgets, and rental term leases, and reviewed monthly and quarterly financial packets.
- Developed, managed, and executed business plans and communicated company vision and objectives to motivate teams.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed essential documentation, completed forms, and obtained necessary insurance verification and service authorization.
- Served as a liaison between Alpha and a national Fraternity Partner, assisting and guiding over 80 housing Alumni Corps.
Community Manager
McKinley
01.2017 - 01.2019
- Supported senior leadership by delivering an annual budget and monthly variance reports for corrective action planning and a revenue budget of $2 million
- Assisted in overseeing a multi-family community with 600 apartments and promoted to manager of a 174 apartment community
- Ranked #1 in West/North of Ann Arbor for YTD lease renewal of 20% and top collections and occupancy at 100%
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Followed up with prospects throughout the sales process with the same business day for a quick-rental response
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Successfully prepared and executed Ann Arbor City Code inspections
- Oversaw repairs and enhancements by working closely with maintenance staff
- Recommended property improvements based on detailed evaluations of current property conditions
- Collected rent and other types of payments from residents, keeping thorough reports on those who had paid on time and those who were delinquent
- Prepared monthly billing invoices utilizing proper accounting procedures
Community Manager
Holiday Retirement
01.2014 - 01.2016
- Operated a $3 million senior living community with 124 apartments and maintained 95% or more occupancy
- Led a team of 20 colleagues to ensure optimal productivity which included an Executive Chef, Maintenance Technician, Head Housekeeper and Enrichment Coordinator
- Recommended property improvements based on detailed evaluations of current property conditions
- Gathered information from residents and devised successful resolutions; i.e
- Monthly activity calendar, menu suggestions etc
Banker and Teller Manager
Citizens Bank
01.2011 - 01.2014
- Established connections with new clients through proactive follow-up strategies and sales referrals along with promoting bank services and products
- Increased teller efficiency by developing and implementing improved service methods
- Opened new customer accounts, including checking, savings and lines of credit
- Adhered to regulatory and company security and audit procedures
District Manager
Family Video
01.2000 - 01.2011
- Supported 7 Pittsburgh store managers and over 25 hourly employees
- All human resources (recruiting, hiring, and training), operations, and sales to maximize the company's profit and revenue initiatives
- The district consistently exceeded $3 million in sales and ranked in the top 1/3 of all districts within the region
- Developed 19 store managers and 5 District Managers for our ever-growing Company
- This was accomplished through one-on-one coaching and training of all the Family Video philosophies
- Co-developed the District Manager Trainer position along with Regional Vice President with an emphasis on hiring, training, and developing of staff, organization, problem spotting and solving, and sales
Education
Bachelor of Science - Business Administration
Valparaiso University
Valparaiso, INSkills
- Billing
- Budgeting
- Collections
- Microsoft Office
- Google Workspace
- Operations Management
- Time management
- Sales
- Maintenance
- Leadership Development
- Property Management
- Accounts Payable
- Property Leasing
- CRM Software
- Resident relations excellence
- Lead follow-up
- Staff Development
- Daily operations management
- Maintaining occupancy levels
- Documentation and reporting
- Customer relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 30 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit SharingSoftware
Microsoft Office
Interests
Travel
Family Time
Timeline
Business Manager
Alpha Fraternity Management
03.2019 - Current
Community Manager
McKinley
01.2017 - 01.2019
Community Manager
Holiday Retirement
01.2014 - 01.2016
Banker and Teller Manager
Citizens Bank
01.2011 - 01.2014
District Manager
Family Video
01.2000 - 01.2011
Bachelor of Science - Business Administration
Valparaiso University
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