Summary
Overview
Work History
Education
Skills
Timeline
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William Hornisher

Fort Worth,TX

Summary

Dynamic Senior Manager with a proven track record at Discount Tire, excelling in strategic planning and cross-functional collaboration. Achieved operational excellence by streamlining processes and enhancing team productivity. Skilled in data-driven decision-making and employee development, fostering a culture of continuous improvement and driving significant business growth.

Overview

12
12
years of professional experience

Work History

Senior Manager

Discount Tire
10.2013 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Evaluated hiring, firing, and promotions requests.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
  • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
  • Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
  • Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Abilene Christian University
Abilene, TX

Marketing

Midwestern State University
Wichita Falls, TX

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making
  • Operations planning
  • Talent development
  • Organizational improvement
  • Property storage management
  • Influencing and negotiating
  • Business performance management
  • Cross-functional team leadership
  • Teamwork and collaboration
  • Team leadership
  • Process improvement
  • Problem-solving
  • Training and development
  • Problem resolution
  • Team development
  • Decision-making
  • Budget management
  • Work Planning and Prioritization
  • Employee development
  • Negotiation and conflict resolution
  • Excellent communication
  • Multitasking
  • Employee coaching and mentoring
  • Customer relationship management
  • Business analysis and reporting
  • Performance tracking and evaluation
  • Performance reviewing
  • Computer skills
  • Managing operations and efficiency
  • Staff management
  • Team building
  • Scheduling and coordinating
  • Customer service
  • Goal setting
  • Task delegation
  • Hiring and training
  • Organizational skills
  • MS office
  • Idea development and brainstorming
  • Negotiation
  • Good judgment
  • Professional and courteous
  • Cost control
  • Onboarding and orientation
  • Preventive Maintenance
  • Relationship building
  • Lead generation
  • Attention to detail
  • Brand management
  • Conflict resolution
  • Time management
  • Task prioritization
  • Analytical thinking

Timeline

Senior Manager

Discount Tire
10.2013 - Current

Abilene Christian University

Marketing

Midwestern State University
William Hornisher