William Hornsby
Jacksonville
Summary
Seasoned Hotel Manager with a comprehensive background in hospitality management. Possess strong leadership skills with emphasis on team building and staff development, as well as experience in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Executive Housekeeping Manager
Hyatt Regency
Long Beach
02.2025 - Current
- Direct daily housekeeping operations for over 500 guest rooms and extensive public space, ensuring brand cleanliness and service standards.
- Lead and mentor a diverse team of room attendants, inspectors, and housepersons, improving efficiency and morale.
- Collaborate cross-functionally with Engineering and Front Office to enhance room readiness, handle VIP requests, and support special projects.
- Elevated guest satisfaction scores in cleanliness by streamlining inspection protocols.
- Implemented daily communication boards that boosted team accountability and shift productivity.
Assistant Food and Beverage Manager
Hyatt Regency
Jacksonville
11.2022 - 01.2025
- Managed multi-outlet operations including Regency Club and pool bar, contributing to a multimillion-dollar department.
- Created and implemented standard operating procedures (SOPs) for amenities, OpenTable usage, and new hire onboarding.
- Oversaw scheduling, payroll, and inventory processes while ensuring compliance and guest satisfaction.
- Successfully launched multiple F&B concepts, increasing outlet revenue and customer engagement.
- Led cross-training programs that improved team flexibility and reduced turnover.
Assistant Food and Beverage Manager (Task Force)
Hyatt Regency
Miami
12.2024 - 12.2024
- Temporarily deployed to support high-volume F&B operations during a critical staffing period.
- Provided leadership in day-to-day execution, staff oversight, and quality assurance.
- Maintained operational consistency and guest satisfaction despite resource constraints.
- Recognized for adaptability and immediate impact during the short-term assignment.
Assistant Front Office Manager
Hyatt Regency
Jacksonville
01.2022 - 10.2022
- Drove front office performance through upselling initiatives and room revenue strategies.
- Oversaw daily operations including check-in, guest resolution, and employee development.
- Conducted operational audits and trained staff on service and compliance standards.
- Increased upsell revenue by 15% through training and incentive programs.
- Enhanced employee satisfaction by establishing clear coaching protocols.
Front Office Supervisor
Hyatt Regency
Jacksonville
10.2021 - 12.2021
- Supervised front desk operations and night audit processes to ensure financial accuracy.
- Maintained guest and team safety in partnership with hotel security.
- Led onboarding and cross-training efforts for new front desk associates.
- Reduced audit discrepancies through improved reconciliation procedures.
- Built a foundation for improved service culture by reinforcing Hyatt brand standards.
Housekeeping Supervisor
Hyatt Regency
Columbus
07.2019 - 08.2020
- Managed housekeeping teams across multiple floors to deliver consistent cleanliness.
- Coordinated with Engineering and Front Office to address guest-specific service needs.
- Focused on achieving cleanliness and productivity targets through coaching.
- Improved cleanliness inspection scores through retraining and performance tracking.
- Played a key role in team morale during challenging operational periods.
Guest Experience Ambassador
Hyatt Regency
Jacksonville
08.2017 - 06.2019
- Personally engaged with 10–30 VIP guests daily to ensure personalized service.
- Designed tracking systems for high-tier loyalty member preferences and service recovery.
- Facilitated seamless experiences for guests at a 951-room high-volume property.
- Recognized by guests and leadership for creating memorable, personalized service moments.
- Strengthened loyalty engagement through tailored guest touchpoints.
Education
Associate of Science - Hospitality Management
Florida College At Jacksonville
Jacksonville05-2015
High School Diploma -
Harvest Community School
Jacksonville, FL05.2012
Skills
- Room inspection
- Staff training
- Inventory management
- Standard operating procedures
- Quality assurance
- Customer service
- Budget management
- Scheduling and planning
Awards
- Rose Award, North Florida Hospitality Lodging Association, 2017-02-01
- Hyatt Hotel All-Star Nominee, 2016-02-01
References
References available upon request.
Timeline
Assistant Executive Housekeeping Manager
Hyatt Regency
02.2025 - Current
Assistant Food and Beverage Manager (Task Force)
Hyatt Regency
12.2024 - 12.2024
Assistant Food and Beverage Manager
Hyatt Regency
11.2022 - 01.2025
Assistant Front Office Manager
Hyatt Regency
01.2022 - 10.2022
Front Office Supervisor
Hyatt Regency
10.2021 - 12.2021
Housekeeping Supervisor
Hyatt Regency
07.2019 - 08.2020
Guest Experience Ambassador
Hyatt Regency
08.2017 - 06.2019
Associate of Science - Hospitality Management
Florida College At Jacksonville
High School Diploma -
Harvest Community School