William Horton
Hurst
Summary
Efficient and kind to co-workers and customers alike. Great multi-tasker with training in food service and sales experience. Committed to improving the customers experience while upselling when applicable to maximize profits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie Cafe
06.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized stations to keep orders flowing efficiently throughout our busy shifts
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained a clean lobby, kitchen, and back of house, including regularly cleaning the bathrooms each shift
Bartender
Cinemark Theaters
05.2024 - 12.2025
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- On top of being a Bartender, I was also just a general associate, meaning I did every job in that building. Selling/Scanning tickets, working concession, cleaning theaters, cooking pizzas, and preforming super-usher duties. As well as breaking down deliveries and maintaining the back of house.
Back of Store Associate
Kroger
02.2023 - 10.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Broke down shipments for groceries into smaller carts, then stocked those respective Isles with said merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
L.D Bell Highschool
1601 Brown Trail, Hurst, TX 76054Skills
- Operations management
- Team supervision
- Drawer assignments
- Policy and procedure enforcement
- Team collaboration and leadership
- Positive attitude
- Sales expertise
- Conflict resolution
- Daily workflows
- Cash handling
- Inventory counts
- Sales and upselling
Certification
- Food Handlers License - 9/05/2025
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Leader
Tropical Smoothie Cafe
06.2025 - Current
Bartender
Cinemark Theaters
05.2024 - 12.2025
Back of Store Associate
Kroger
02.2023 - 10.2023
High School Diploma -
L.D Bell Highschool