William Howard
Detroit,MI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
DTW Metro ( PBS By Belfor)
08.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Store Manager of Operations
The Suit Depot Men's Store
02.2018 - 06.2020
- Increased sales by [Number]% with special displays and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor
Faurecia Automotive Seating
03.2013 - 02.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Store Director
Jos. A. Banks Clothier
04.2006 - 03.2013
- Managed team of [Number] cashiers and floor staff.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Boosted revenue by $[Number] by developing and deploying strategies to effectively improve operations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Education
High School Diploma -
06.1997
Bachelor of Science - Business Administration And Management
04.2021
Skills
- Managing Multiple Tasks
- Coaching and Mentoring
- Scheduling and Coordinating
- Configuration and Management
- Sales and Marketing
- Staff Management
- Product Management and Branding
- Schedule Preparation
Certification
- CM - Certified Manager Certification
- Masonary Certified Training - Brick- layer
- Licensed Hi-low Driver -
Timeline
Manager - DTW Metro ( PBS By Belfor)
08.2020 - Current
Store Manager of Operations - The Suit Depot Men's Store
02.2018 - 06.2020
Supervisor - Faurecia Automotive Seating
03.2013 - 02.2018
Store Director - Jos. A. Banks Clothier
04.2006 - 03.2013
Mumford High School - High School Diploma,
Baker College - Bachelor of Science, Business Administration And Management
- CM - Certified Manager Certification
- Masonary Certified Training - Brick- layer
- Licensed Hi-low Driver -
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