William Howe
Abilene,KS
Summary
Dynamic professional with a proven track record in client transportation, clean driving record and crisis handling, honed at KVC Kansas and Prairie Ridge Psychiatric Hospital. Excelled in building lasting relationships and ensuring safety, leveraging skills in active listening and work planning. Achieved consistent client satisfaction and efficiency improvements, demonstrating a strong blend of empathy and organizational prowess.
Overview
13
13
years of professional experience
Work History
Dog Groomer/Small Business Owner
Self Employed Services
Abilene, KS
09.2019 - Current
- Scheduled grooming appointments for animals.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Handled cash transactions accurately when accepting payment from customers.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Ensured safety of animals at all times by following established safety protocols.
- Kept detailed records of services performed for each animal client.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Driver
KVC Kansas
Pittsburg, KS
06.2016 - 08.2019
- Trained New Drivers.
- Clean Driving records
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Transported riders to designated stops according to pre-determined schedules.
- Kept accurate records of deliveries and customer signatures.
- Responsible for mapping own routes to ensure efficacy and promptness
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Transported clients to specified destinations safely and on-time.
- Adhered to company policies and procedures related to safety and security standards.
- Communicated effectively with dispatch and customers to provide status updates.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Managed fuel consumption and expenses for vehicle operations.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Completed necessary paperwork and documentation for deliveries.
- Adapted to changing routes or schedules as required by the employer.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
Behavioral Health Technician
KVC Prairie Ridge Psychiatric Hospital
Kansas City, KS
06.2012 - 06.2016
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Completed patient reports daily and submitted to management for evaluation.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Monitored patient safety in all areas of the facility.
- Accompanied patients to medical and counseling appointments.
- Aided patients in performing activities of daily living.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Assessed patient behavior, reactions and responses to treatment plans.
- Established and maintained professional working relationships with clients, staff and public.
- Maintained client and employee areas in good working order and with adequate supplies.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Completed daily client rounds and tracked client movements.
- Performed searches of resident belongings prior to admissions and throughout stays.
Education
CNA Program
Salina Tech
Salina, KS05-2017
Some College (No Degree) - General Studies
Hutchinson Community College
Hutchinson, KSSkills
- Coaching and mentoring
- Active listening
- Crisis handling
- Professionalism and ethics
- Empathy and compassion
- Verbal and written communication
- Work Planning and Prioritization
- Relationship building
- Record keeping
- Appointment scheduling
- Safety precautions and measures
- Work Planning and Prioritization
- Physical stamina
- Admissions intake
- Incident reporting
- Patient observation
- Client transportation
- Positive reinforcement
- Verbal de-escalation
Affiliations
- On the worship team at our local church.
- I drive my elderly neighbor to doctor's appointments up to 45 minutes away.
- Work out 4 to 5 times a week.
- part of the mens group at our church where we build up strong christian men through the word of God
- I have a family farm where I help with general farm duties, such as sheep shearing, general care, and loading and unloading hay bales.
- keeping sales and income tax records for Doggie Day Spa
Timeline
Dog Groomer/Small Business Owner
Self Employed Services
09.2019 - Current
Driver
KVC Kansas
06.2016 - 08.2019
Behavioral Health Technician
KVC Prairie Ridge Psychiatric Hospital
06.2012 - 06.2016
CNA Program
Salina Tech
Some College (No Degree) - General Studies
Hutchinson Community College
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services
Sandra MauSandra Mau
Veterinary Technician at Animal Doctor Veterinary ClinicVeterinary Technician at Animal Doctor Veterinary Clinic