William Howe
Lancaster,PA
Summary
Dedicated steam cleaning professional with proven reliability and deep cleaning expertise. Skilled in training staff and ensuring high service standards while maintaining strong customer relationships.
Overview
41
41
years of professional experience
Work History
Carpet, Upholstery and Tile Steam Cleaner
Certified Carpet
08.2018 - Current
- Operated steam cleaning equipment to ensure thorough cleaning of carpets and upholstery.
- Assessed customer needs to recommend appropriate cleaning services and solutions.
- Trained junior staff on safe operation of steam cleaning machinery and techniques.
- Maintained inventory of cleaning supplies and equipment, ensuring readiness for service calls.
- Resolved customer inquiries and concerns promptly, fostering positive client relationships.
- Restored the original condition of various surfaces such as carpets, upholstery, and hard floors with professional-grade steam cleaning methods.
- Demonstrated professionalism through punctuality, attire, demeanor while representing the company during onsite visits.
Assistant Manager
Jack Williams
08.2015 - 07.2018
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs to improve staff performance and ensure compliance with company standards.
- Analyzed sales data to inform strategic decision-making and optimize inventory management.
- Implemented customer feedback systems to drive service improvements and increase satisfaction rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Lebzelters Total Car Care
06.1999 - 08.2015
- Coordinated scheduling and resource allocation to maximize productivity across departments.
- Mentored junior staff, fostering a collaborative environment conducive to professional growth.
- Oversaw implementation of new software tools, improving reporting accuracy and workflow efficiency.
- Conducted regular performance evaluations to identify areas for improvement and recognize achievements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Assistant Manager
Remington Products
09.1997 - 11.1998
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Store Supervisor
CVS Pharmacy
04.1985 - 08.1997
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service techniques and operational best practices.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Ensured store cleanliness and organization, fostering a welcoming atmosphere for customers.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Education
Bachelor of Science - History
Millersville University of Pennsylvania
Millersville, PA12-1996
Skills
- Reliability and punctuality
- Deep cleaning expertise
- Physical stamina and endurance
- Chemical handling
- Tile and grout cleaning
- Stain removal techniques
- Problem-solving capacity
- Mold and mildew treatment
- Adaptable to new technologies
- Strong communication
- Efficient work practices
- Odor elimination methods
- Sanitization procedures
- Carpet and upholstery care
- Eco-friendly cleaning solutions
- Steam cleaning equipment operation
- Steam cleaning
- Salesmanship
- Upholstery cleaning
- Spot treatment
- Water extraction
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Timeline
Carpet, Upholstery and Tile Steam Cleaner
Certified Carpet
08.2018 - Current
Assistant Manager
Jack Williams
08.2015 - 07.2018
Assistant Manager
Lebzelters Total Car Care
06.1999 - 08.2015
Assistant Manager
Remington Products
09.1997 - 11.1998
Store Supervisor
CVS Pharmacy
04.1985 - 08.1997
Bachelor of Science - History
Millersville University of Pennsylvania