Results-oriented Owner/Operator with expertise in business management and operations. Led teams in strategic planning and customer service initiatives, driving operational growth and achieving key business objectives. Enhanced profitability through effective oversight and direct engagement, while prioritizing exceptional customer experiences and fostering positive relationships.
Overview
32
32
years of professional experience
Work History
Owner/Operator
The Overlook Inn Bed & Breakfast
Chatsworth, GA
01.2020 - Current
Managed daily operations of The Overlook Inn Bed & Breakfast.
Coordinated guest reservations and check-in procedures, enhancing guest experience and satisfaction.
Implemented marketing strategies across multiple social media platforms, increasing year-round guest bookings.
Developed and maintained relationships with local vendors, ensuring timely and quality supply deliveries.
Oversaw Meal Prep and ensured quality food preparation.
Created breakfast menus and prepared meals for guests daily.
Ensured compliance with safety regulations throughout the facility.
Oversaw vegetable garden by planting, growing, and harvesting for food preparation.
Handled guest inquiries and resolved issues promptly and professionally.
Maintained booking systems for reservations and cancellations accurately.
Developed community partnerships to enhance local tourism experiences.
Active maintenance of grounds, gardens and outdoor spaces including mowing lawns, weeding flower beds and trimming hedges.
Creative Services Producer, Videographer
WATN, WLMT, WJKT-TV
Memphis, TN
12.2017 - 10.2019
Presently conceptualizing, writing, video recording, and editing promotional and commercial spots for air time.
Collaborated with news department to develop and execute promotional ideas and tasks.
Partnered with studio production team to execute on-location station promotional events.
Live on-air on-location community events for morning show, Local Memphis Live.
Coordinated task management with sales department and clients to streamline workflow.
Photographer/Videographer/Editor
WillPOWERphotography
Haslemere, UK
01.2014 - 12.2015
Photography and Video Production service specializing in Portraits, events, and website videos in Haslemere, Surrey, UK.
Captured high-quality images and videos for client projects.
Captured high-quality images for diverse clients and events.
Edited photographs using industry-standard software for optimal presentation.
Collaborated with clients to understand their vision and preferences.
News Videographer, Sports Photographer, Special Projects Photojournalist
WSVN-TV
Miami, FL
04.2001 - 07.2012
Covered local sports events, providing insightful reports that engaged community audiences.
Interviewed celebrities and covered popular events, enhancing sports department's visibility and audience reach.
Traveling with reporters and/or producers to different cities, states, and countries to cover news events.
Contributed to the Special Projects division, focusing on nationally broadcast content.
Produced segments for Miami's leading entertainment show "Deco Drive", featuring major shows like "The X Factor" and "American Idol", showcasing entertainment highlights to a broad audience.
News Videographer, Special Projects Photojournalist
WTVT-TV
Tampa, FL
01.1998 - 03.2001
Traveled with reporters and producers to cover news events across diverse locations, enhancing story depth and audience engagement.
Videotaped interviews with producers, showcasing medical breakthroughs and entertainment stories, contributing to impactful segments.
Set up lighting and recorded sound for specially produced stories, ensuring high-quality production for broadcast.
News Videographer, Sports Photographer
WATE-TV
Knoxville, TN
09.1996 - 12.1997
Reported on college and local high school sports events.
Captured high-quality video footage for news segments and special reports.
Edited video content using industry-standard software for broadcast readiness.
Collaborated with reporters to develop compelling visual storytelling techniques.
News Videographer/Chief Editor
WBIR-TV
Knoxville, TN
04.1994 - 09.1996
Recorded and edited video news feeds daily for broadcast.
Captured high-quality video content for news segments and special features.
Collaborated with producers to develop engaging story concepts and visuals.
Operated professional video equipment during live broadcasts and on-location shoots.
Education
B.A. - Communications
University of Tennessee
Knoxville, USA
08-1994
Skills
Television media production
Video and photo editing
Digital marketing strategies
Social media management
Customer relationship management
Business operations strategy
Product design and offering
Supply chain management
PC and Mac proficiency
Time management skills
Social media marketing tactics
Guest experience enhancement
Communication strategies
Problem solving skills
Attention to detail
Schedule management skills
Customer service excellence
Business development initiatives
Proficient in Res-Nexus software
Customer relationship building strategies
Revenue growth strategies
Teamwork and collaboration skills
Volunteer Experience
The Haslemere Players: Member. Media/Advertising Advisor, Photographer for Promotions, Performed in Musicals.
The Haslemere Chamber of Commerce: Member. Produced, edited, and recorded video for monthly Networking meetings