Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Lisa Hagan

Florissant,MO

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

22
22
years of professional experience

Work History

Receptionist

The Childrens Clinic
12.2020 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Insurance Specialist

Lumeris
07.2018 - 02.2020
  • I maintain the providers data to ensure the quality of the network.
  • Manages provider data requests and other work assignments in the Facets system.
  • Accurately enter and update providers data into Facets for both In Network and Out of Network providers.
  • Researches and verify provider records of correct claims for both par and non- par providers.
  • Worked on claims

Insurance Specialist

The Koetting Associates
09.2007 - 07.2018
  • Responsible for patient service, including greeting patients, patient check-ins, entering insurance information into the Electronic Medical Record application
  • Performs submission of patient insurance claims to payers via electronic or paper submissions
  • Responsible for troubleshooting of simple to complex claims related activities
  • Including claim status updates, electronic rejections, and denials from the insurance carrier
  • Knowledgeable in the Next Gen EMR, Front Office and Billing modules
  • Perform application and removal of patient contact lenses
  • Perform patient eye exams with assigned instruments from the practitioner.

Pharmacy Technician

Schnucks
08.2004 - 08.2007
  • Received and processed patient prescriptions by receiving order and filling the prescription before shipping to patient
  • Worked with Pharmacist by understanding patient doses, and patient education
  • Floral Department Manager
  • Managed orders that came in from customers to ensure timeliness and accuracy
  • Created weekly florist schedules
  • Monitored florist production to ensure accuracy and timeliness of product delivery before going to customer
  • Sales Associate
  • Greet customers
  • Open and close out register following established procedures
  • Balance cash drawer at the end of shift
  • Check out customers purchases quickly and accurately
  • Process customers payments cash, check, and or credit cards.

Dietary Aide

Garden Villas North Retirement Community
08.2001 - 08.2003
  • Performed table service for residents by setting tables, serving the meals, cleaned up after them
  • Responsible for setting up of service for the next meal
  • Spent time with residents to ensure that they felt happy and content in their home.

Education

General Studies -

Hazelwood East
06.2004

Skills

  • Leadership
  • Organization and Planning
  • Adaptability
  • Strategic Thinking and Planning
  • Customer/Patient Service
  • Problem Solving
  • Communication
  • Microsoft Word
  • Next Gen EMR
  • Microsoft Excel
  • Computer Proficiency
  • Office Management
  • Epic

Timeline

Receptionist

The Childrens Clinic
12.2020 - Current

Insurance Specialist

Lumeris
07.2018 - 02.2020

Insurance Specialist

The Koetting Associates
09.2007 - 07.2018

Pharmacy Technician

Schnucks
08.2004 - 08.2007

Dietary Aide

Garden Villas North Retirement Community
08.2001 - 08.2003

General Studies -

Hazelwood East

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Lisa Hagan