William Hughes
Deltona,FL
Summary
Dedicated Manager and Business Owner with 40+ years of experience in theater, retail and restaurant operations. Consistently achieved high guest satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations and development of managers and team members. These experiences have given me the insight and abilities to manage not only staff but to improve business on various levels.
Overview
13
13
years of professional experience
Work History
FOH Manager
Carrabba’s Italian Grill
09.2022 - Current
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction, continuously touching tables and getting to know guests
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts, appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, including liquor inventory
- Ensure compliance with sanitation and safety regulations, ServSafe certified
- Control operational costs and identify measures to cut waste
- Train new and current employees on proper customer service practices
- Oversees opening and closing tasks and balances daily and nightly cash drawers.
State Licensed Field Underwriter
Senior Life Services
03.2022 - 08.2022
- Fully licensed in the state of Florida
- Placing and scheduling calls through contacts received through SLS
- Working with potential clients to cover insurance needs based on a various number of qualifications
- Reviewing insurance plans with clients to maximize coverage.
Assistant Manager
APPLEBEE’S RESTAURANT
09.2021 - 03.2022
- First point of contact for guests, responsible for achieving high levels of guest service and guest satisfaction
- Creating programs to increase sales while maintaining cost of goods
- Managing business budgets and analyzing financial reports to increase cash flow
- Working within the community to expand the brand name through township functions
- Use of my ServSafe certification to train staff in food handling
- Hiring and training of all staff members in order to maximize productivity
- Managing workflow and schedule to ensure product and service are at the highest standard.
Asst. General Manager
PANERA BREAD
03.2019 - 03.2021
- Schedule and coordinate meetings
- Conduct employee performance reviews
- As well as participate in recruitment and dismissal processes
- Develop good customer relationships
- Address employee and customer concerns
- Develop strategies for better workplace efficiency and goal achievement
- Email and phone correspondence
- Liaise between managers, customers and employees
- Monitor spending patterns and budget
- Fill in for General Manager (GM) in times of absence
- Make executive decisions, hold meetings, and provide accountability.
Assistant Cafe Manager
PANERA BREAD
08.2018 - 03.2019
- As Bakery Market Manager, I was responsible for 15 cafes and 50 certified bakers throughout Northern Pennsylvania
- Provided leadership, training and guidance for bakers
- Support to the running of the bakery to the management and cafe teams
- Ensure that all company and bakery operations standards are exceeded
- Ambassador to championing company Cultural Values, maintaining operational excellence
- Maintaining of staffing level, training staff, maintaining a high-quality standard for all thing’s bakery
- Managing cost balancing, and overall establishing excellent communication across my team
- Knowledgeable of our products, as well as food safety standards, and maintain constant awareness for quality.
Closing Manager/Receiving Manager
SHOP-RITE SUPERMARKET
06.2015 - 08.2018
- As Closing Manager, I was accountable for the nightly operations of the Mt
- Pocono and Daleville locations
- In charge of the supervision of 12 department managers and 125+ staff members
- Completing a Q&A report nightly to ensure the store is within company and state guidelines
- Managing the individual department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards
- Plan, order, and process grocery products according to work plan and standards to maximize sales and gross profit
- Making sure all new department associates receive proper training and supervision
- Plan, organize, direct, and control all store activities and operations plus make effective and objective decisions regarding operational choices in work procedures, inventory allocations, ordering, scheduling and other situations where multiple factors must be considered and weighed to maximize operating results
- Accountable for the enforcement all store rules and company policies and ensure all employees adhere to company procedures.
Owner/ Operator
SPANKY’S GRILL
09.2010 - 06.2015
- As owner/operator I was responsible for generating an atmosphere that exhibits a sense of comfort, professionalism, and guest satisfaction
- My goals were to serve great food at reasonable prices and provide my guests with the greatest service and products possible
- Responsible for all purchases of products with numerous vendors, while continuously monitoring prices and COG on all our products
- Tracking of all sales, purchases, taxes, and events that effect the daily business
- Creating promotions, developing marketing ideas, maintenance of website and other social media sites
- First point of contact for guests, responsible for achieving high levels of guest service and guest satisfaction
- Creating programs to increase sales while maintaining cost of goods
- Testing and market study of new products brought on to the menu, while analyzing guest feedback
- Managing business budgets and analyzing financial reports to increase cash flow
- Working within the community to expand the brand name through township functions
- Use of my ServSafe certification to train staff in the area of food handling procedures as set by the Department of Agriculture
- Hiring and training of all staff members (cooks, counter help, and delivery staff) in order to maximize productivity
- Managing workflow and schedule to ensure product and service are at the highest standard.
Skills
- Supply Ordering and Management
- Profitability Optimization
- Recruitment and hiring
- Quality Assurance
- ServeSafe Manager
- Calendar and Scheduling Software
- Operations Management
- Purchasing
- Health department inspections
- Inventory Management Software
- Guest Relations
- Inventory Management
- POS system operations
Timeline
FOH Manager
Carrabba’s Italian Grill
09.2022 - Current
State Licensed Field Underwriter
Senior Life Services
03.2022 - 08.2022
Assistant Manager
APPLEBEE’S RESTAURANT
09.2021 - 03.2022
Asst. General Manager
PANERA BREAD
03.2019 - 03.2021
Assistant Cafe Manager
PANERA BREAD
08.2018 - 03.2019
Closing Manager/Receiving Manager
SHOP-RITE SUPERMARKET
06.2015 - 08.2018
Owner/ Operator
SPANKY’S GRILL
09.2010 - 06.2015
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