William Hughes
Connellsville,PA
Summary
Accomplished and recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Adolescent Programs
City Mission-Living Stones, Inc
02.2020 - 05.2024
- Managed two original programs and within two years increased to five programs and increased revenue projected by 1.2m
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.
Program Manager and Compliance Officer
Residential Care Services, Inc
08.2012 - 03.2020
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Managed compliance for seven sites and received no citations in eight year tenure.
Program Coordinator
UPMC WPIC
08.2007 - 05.2011
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering knowledgeable and cohesive team environment.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively toward overall results.
Education
Master of Divinity (M. Div.) - Theology
Lutheran Theological Seminary
Gettsburg, PA05.1999
Bachelor of Arts - Social Science
California University of PA
California05.1995
Skills
- Empathic leader with innovative problem-solving skills and excellent team-building abilities
- Proficient in using independent decision-making skills and sound judgment to positively impact company success
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
- Results proven in program expansion in site level and organizational level
- Thoughtful and thorough policy creation and policy updates
Core Qualifications
- Strategic planning
- Business operations
- People management
- Program Development and Licensure
- Budget Analysis and Management
- Decision making
- Program Marketing
- Problem-solving
- Time management
- Program Licensure and Plans of Correction
Certification
- Safe Crisis Management Trainer, JKM Training - May 2020.
- Certified Investigator, PA Office of Developmental Programs - May 2024
- First Aid/CPR Instructor, Red Cross - March 2020
- Certified Medication Administration Trainer, PA Office of Developmental Programs - April 2020
Affiliations
- Connellsville Housing Authority- (2017-Present)
- Twin Trees Board of Directors (2018-2022)
- Fayette County Transportion Executive Committee (2019-2021))
Timeline
Director of Adolescent Programs
City Mission-Living Stones, Inc
02.2020 - 05.2024
Program Manager and Compliance Officer
Residential Care Services, Inc
08.2012 - 03.2020
Program Coordinator
UPMC WPIC
08.2007 - 05.2011
- Safe Crisis Management Trainer, JKM Training - May 2020.
- Certified Investigator, PA Office of Developmental Programs - May 2024
- First Aid/CPR Instructor, Red Cross - March 2020
- Certified Medication Administration Trainer, PA Office of Developmental Programs - April 2020
Master of Divinity (M. Div.) - Theology
Lutheran Theological Seminary
Bachelor of Arts - Social Science
California University of PA
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