Experienced and passionate professional with a strong foundation in internal and external affairs while maintaining company and legal compliance. Skilled in communication management and cultivating positive community collaborations. Proven track record of orchestrating partnerships and engaging stakeholders effectively. Demonstrates exceptional abilities in strategic planning within high-pressure settings and delivering timely, impactful communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Public Affairs Coordinator
United Airlines
02.2024 - Current
Developed and implemented strategic communication plans to increase awareness and support for the organization's mission and initiatives
Facilitated cross-functional teams in brainstorming sessions to generate innovative ideas for communication initiatives
Identify and attract potential relationships, promote exposure to underrepresented groups for recruitment, and work closely with brands and advocates who align with our brand values
Developed and maintained strong relationships with key stakeholders in the aviation community such as local trade schools, medical transportation, and city governments resulting in increased brand visibility and partnerships in and outside of the aviation industry
Union Official
United Airlines
01.2022 - 01.2024
Represented and advocated for employees in grievances, disciplinary actions, and negotiations with management
Educated and informed union members on their rights, benefits, and responsibilities within the organization
Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
Ensured compliance with labor laws, regulations, and collective bargaining agreements through weekly meetings with management and monthly with union members
Monitored and analyzed labor market conditions within the industry to inform contract negotiations, workforce development initiatives, and organizational objectives
Interpreted and advised on labor relations policies and previously negotiated agreements.
Acting Lead Ramp Service Agent
United Airlines
03.2019 - Current
Safely operated ground service equipment including tugs, belt loaders, and can loaders to efficiently load and unload baggage and cargo onto aircraft
Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work during weekly briefings
Communicated effectively with pilots and ground crew to ensure timely and accurate aircraft positioning for departure and arrival
Provided exceptional customer service by assisting passengers with boarding and deplaning, as well as handling oversized baggage and special requests
Conducted thorough pre-flight inspections of aircraft equipment, ensuring compliance with safety regulations and protocols
Implemented new procedures to improve inventory management of ground equipment, increasing availability during peak hours in peak seasons
Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
Employee Assistance Volunteer
United Airlines
12.2021 - 01.2024
Provide services to various contracted companies that included crisis management, critical incident response, evaluation and coordination of outside
Provide on site Critical Incident Staff Debriefings ‘CISD’ with employees who were involved in traumatic events at work
Address concerns ranging from PTSD, Drugs and Alcohol, Grief, family and personal matters to legal and workplace issues
Facilitate referrals to provider network and community resources as needed and requested
Worked with management on recognizing warning signs of employee distress and effectively intervening when necessary
Collaborated with HR and managementon developing effective communication strategies for promoting EAP services to staff.
Conducted anonymous workplace assessments to identify potential areas of concern and recommend evidence-based interventions.
Housing Inspector Manager
U.S. Department of Housing and Urban Development
09.2020 - 01.2022
Conducted thorough inspections of residential properties to identify violations and ensure safe living conditions
Developed and implemented training practices for housing inspectors to improve accuracy and efficiency in inspection processes
Collaborated with city officials and property owners to address and resolve housing code violations in a timely manner. (City revised bars on windows in respects to egress)
Participated in community outreach events to raise awareness about housing safety issues and best practices for maintaining healthy living environments
Safeguarded public health by ensuring adequate sanitary conditions in inspected dwellings.
Assisted in the development of training materials for new inspectors, enhancing overall team performance
Collaborated with other housing authorities and inspector agencies for comprehensive evaluations of housing units
Housing Specialist
U.S. Department of Housing and Urban Development
02.2018 - 02.2019
Conducted client assessments to determine eligibility for housing assistance programs
Facilitated interviews and screenings for potential program participants
Collaborated with landlords to negotiate lease agreements and resolve tenant issues
Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships
Maintained accurate records of client interactions, ensuring confidentiality and efficient case management
Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Calculated tenant rent amounts to prepare leases and contracts.
Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
Managed caseloads efficiently (40-55 monthly) ensuring timely completion of required documentation and adherence to program requirements
Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures
Curriculum Specialist/Americorps
Great Oaks Legacy Charter School
08.2016 - 08.2017
Tutored small groups of students 5–18
Assessed and instructed individual education plans for 100– students
Developed Mathematics curriculum for tutorial instruction for 40– tutors
Imported and graded work assignments for students to gauge their needs and progress
Asst Math Curriculum Advisor
The Boys' Club of New York
01.2017 - 09.2017
Create and administrate new curriculum to students across various grade levels
Utilize innovative and interactive instruction methods
Employ tools such as iReady, mathalicious, and Aleks
Fall Campaign Associate
09.2017 - 12.2017
Recruit Advocates
Work with team to achieve donor goal
Canvas Directing
Member Outreach
Fundraising
Education
Bachelor of Arts (B.A.) - Philosophy/Political Science
Seton Hall University
01.2016
CPR Certification - A Community emergency response team
CPR American Red Cross
Visual Assessment certification -
U.S. Department of Housing and Urban Development
Certified Specialist of Inspection Housing Quality Standards (CSI) -
U.S. Department of Housing and Urban Development
Occupational Safety and Health Administration -
Occupational Safety and Health Administration
07.2023
OSHA Safety Basics -
Occupational Safety and Health Administration
01.2022
Skills
Emergency management
Government relations
Market research and analysis
Online content coordination
Cross-functional teamwork
Effective time management
Proficient in handling multiple tasks
Collaborative networking abilities
Certification
CPR Certification, CPR American Red Cross, Seton Hall University
Visual Assessment Certification, U.S. Department of Housing and Urban Development
Certified Specialist of Inspection Housing Quality Standards 'CSI', U.S. Department of Housing and Urban Development
Occupational Safety and Health Administration, Occupational Safety and Health Administration, 06/01/22, 07/31/23
Timeline
Public Affairs Coordinator
United Airlines
02.2024 - Current
Union Official
United Airlines
01.2022 - 01.2024
Employee Assistance Volunteer
United Airlines
12.2021 - 01.2024
Housing Inspector Manager
U.S. Department of Housing and Urban Development
09.2020 - 01.2022
Acting Lead Ramp Service Agent
United Airlines
03.2019 - Current
Housing Specialist
U.S. Department of Housing and Urban Development
02.2018 - 02.2019
Fall Campaign Associate
09.2017 - 12.2017
Asst Math Curriculum Advisor
The Boys' Club of New York
01.2017 - 09.2017
Curriculum Specialist/Americorps
Great Oaks Legacy Charter School
08.2016 - 08.2017
CPR Certification - A Community emergency response team
CPR American Red Cross
Visual Assessment certification -
U.S. Department of Housing and Urban Development
Certified Specialist of Inspection Housing Quality Standards (CSI) -
U.S. Department of Housing and Urban Development
Occupational Safety and Health Administration -
Occupational Safety and Health Administration
OSHA Safety Basics -
Occupational Safety and Health Administration
Bachelor of Arts (B.A.) - Philosophy/Political Science