Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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William Irizarry

Orlando,FL

Summary

Accomplished Department Lead at Walmart, adept in team development and strategic planning, significantly enhanced interdepartmental communication and employee morale. Expert in staff training and customer relations, consistently improved team performance and organizational growth. Demonstrates exceptional multitasking strength and a flexible schedule, ensuring high-quality output and adherence to deadlines.

Professional leader with extensive experience in managing department operations. Proven ability to drive significant improvements through strategic planning and process optimization. Highly reliable, adaptable, and focused on team collaboration to achieve outstanding results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Department Lead

Walmart
01.2021 - Current
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.

Shift Manager

McDonald's
01.2016 - 01.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Shift Manager

KFC Taco Bell
01.2011 - 01.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

High School Diploma -

Keene High School
Keene, NH
01-2004

Skills

  • Documentation
  • Team development
  • Verbal and written communication
  • Task delegation
  • Customer relations
  • Department collaboration
  • Strategic planning
  • Staff training
  • Team management
  • Team Training
  • Multitasking strength
  • Organizational growth
  • Employee engagement
  • Retail management
  • Customer engagement
  • Flexible schedule

Certification

National Registry of Food Safety Professionals

Certified Food safety manager

Languages

English
Native or Bilingual

Timeline

Department Lead

Walmart
01.2021 - Current

Shift Manager

McDonald's
01.2016 - 01.2021

Shift Manager

KFC Taco Bell
01.2011 - 01.2016

High School Diploma -

Keene High School

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William Irizarry