Reading, Writing, Billiards, Wine Tastings, Chess, Hiking, History, Theatre, Cinema
William R. Izlar
Durham,NC
Summary
Skilled at providing excellent customer service in a fast paced environment while multitasking interpersonal resolution with a focus on teamwork. Proficient in need anticipation and creative response to troubleshooting with attention to detail. A natural salesman with verbal and written communication abilities that translate into managerial organization and customer relations.
Overview
18
18
years of professional experience
Work History
EVS Supervisor
Duke Regional Hospital
01.2021 - 10.2024
- Coordinate cleaning and sanitation across hospital units, ensuring health and safety standards
- Supervise and train staff in a high-pressure healthcare setting, responding to urgent needs and emergencies
- Maintain clear communication with hospital departments, ensuring efficient task management and crisis resolution
- Manage resources and staff, ensuring rapid response and action during emergencies
Personal Asst
IT People Corporation
05.2019 - 12.2020
- Conducted administrative tasks such as scheduling, filing, and data entry while coordinating time-sensitive communication
- Manage high volumes of information and prioritize multiple tasks efficiently under tight deadlines
- Screened potential clients and relayed important information to executives, ensuring effective communication and task prioritization
- Handled executive level calls, demonstrating a professional and efficient communication style
- Client liaison provides a comfortable atmosphere to establish trust, enriching the client experience, and furthering company goals
Bartender, Bar Manager
Viceroy
03.2018 - 05.2019
- Provided service in a high-volume, fast-paced environment, managing multiple customer and staff interactions
Bartender/Server
Rue Cler
01.2017 - 03.2018
- Delivered fine dining service in a fast-paced environment, managing multiple tables at once and adapting to frequently changing menus
Server/Host
Xanterra-Yellowstone
04.2016 - 12.2016
- Provided customer service in one of North America's largest fine dining restaurants, handling large volumes of tourists with efficiency
Bartender/Server
Basan
12.2014 - 04.2016
- Asian fusion and sushi served in one of Durham's busiest locations
Wine Consultant
Kroger
11.2011 - 11.2014
- Tracked alcohol department sales trends and managed inventory adjustments based on data analysis
- Managed the sale of wine to large parties and paired products to the menu provided
Bartender/Server
Tylers Taproom
03.2007 - 10.2011
Education
Appalachian State University - English Major, Theater Minor
Appalachian State University
01.2005
Skills
- Emergency Response
- Crisis Management
- Customer Service
- Office Administration
- Staff Management
- Team Collaboration
- Personnel responsibility
- Scheduling
- Microsoft Office
- Payroll and Budgeting
- Acquisitions
- Invoicing
- Accounts Payable
- Asset accountability
- Inventory
- Machine maintenance
Community Enrichment
- Food Bank CENC
- Triangle Conservancy
- Land Stewardship, Eno
- Avila Retreat Center
- St. Matthews Catholic Outreach
- Prison visitor outreach
- Addiction and Recovery mentor/sponsor
Timeline
EVS Supervisor
Duke Regional Hospital
01.2021 - 10.2024
Personal Asst
IT People Corporation
05.2019 - 12.2020
Bartender, Bar Manager
Viceroy
03.2018 - 05.2019
Bartender/Server
Rue Cler
01.2017 - 03.2018
Server/Host
Xanterra-Yellowstone
04.2016 - 12.2016
Bartender/Server
Basan
12.2014 - 04.2016
Wine Consultant
Kroger
11.2011 - 11.2014
Bartender/Server
Tylers Taproom
03.2007 - 10.2011
Appalachian State University - English Major, Theater Minor
Appalachian State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 34 staff members.
- Achieved opening by completing layout and construction with accuracy and efficiency.
- Achieved faster turnout by introducing Aloha for food service tasks.
- Documented and resolved inventory discrepancies which led to less shrinkage.
- Resolved product issue through consumer testing. The most popular drinks were not being received well, and I came to the conclusion that our well liquor did not pair well with the mixers.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionHealthcare benefitsPaid time offQuote
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Interests
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