WILLIAM JACKSON

Work History

CTEC

01.2024 - Current

Conducted in-depth consultations with Service Members and their spouses to understand individualized career objectives, identify areas for improvement, and develop tailored career action plans
Offered comprehensive job search guidance and career counseling, ensuring clients had access to relevant employment resources and understood how to utilize them effectively
Researched labor market trends, identified potential employers and industries, and provided valuable insights on job application strategies and techniques
Facilitated Career Readiness Standards (CRS) verification and served as the primary point of contact for transitioning service members with the Department of Labor; ensured a seamless transition to civilian employment
Delivered expert instruction on resume and cover letter writing techniques, equipping clients with tools needed to craft compelling job application materials
Collaborated with the Transition Assistance Program (TAP) team to coordinate briefings on available services, ensuring service members were aware of and could access the full range of support resources

Sacramento Valley National Cemetery

01.2021 - 08.2023

Supervised and directed the administrative office team, ensuring high productivity and efficient office operations while establishing and enforcing guidelines and policies for smooth operations
Prepared budget packets using the Resource Management Tool and managed payroll and timekeeping functions to ensure accurate financial planning and compliance with regulations
Coordinated outreach activities and annual events to engage with the community and honor veterans, while also serving as the Privacy and Records Management Officer overseeing the Presidential Memorial Certificate Program
Functioned as the Information System Security Officer, ensuring the security of Information systems, while demonstrating operational knowledge of the National Cemetery Administration and Veterans Health Administration processes
Applied problem-solving techniques to address operational challenges and provided counseling to management on organizational structures, management methods, and procedures to optimize resource utilization
Collaborated with personnel specialists to find solutions to changes in the work impacting jobs and employees, advising, and negotiating contracts, agreements, and cooperative arrangements with government agencies and private sector

Veteran Affairs

07.2017 - 01.2021

Demonstrated proficiency in budget and fiscal management, applying knowledge of fiscal principles and government and agency budget systems to ensure efficient allocation and utilization of resources
Developed and implemented internal policies and programs related to equal employment opportunity, merit promotion, labor-management relations, and position management, aligning with government-wide and agency requirements
Provided guidance and support to the Radiation Oncology Service in planning, policy development, outcome assessment, organizational analysis, and evaluation of service operations, ensuring compliance with regulatory standards
Coordinated, integrated, and monitored administrative and clinical services, facilitating operations, and optimizing patient care outcomes while performing evaluation studies to measure work output and identify improvements
Applied expertise in HR procedures and policies, including staffing and performance appraisals, and communicating with individuals at all levels of the agency, addressing grievances and conflicts to promote a positive work environment
Conducted billing and staffing analysis, tracked metrics such as consultations and unique treatments, and monitored patient referrals to other facilities, ensuring accurate data collection and reporting for decision-making purposes

Northern California Veteran Health Administration

01.2016 - 07.2017

Monitored grants and partnerships with DGMC, USF, UCD, and Sacramento State, ensuring timely communication and collaboration between stakeholders
Performed a diverse range of ongoing office functions, including managing calendars, scheduling appointments, and responding to inquiries, to maintain smooth daily operations
Arranged travel logistics, site visits, and meetings, coordinating schedules and accommodations to optimize efficiency and convenience for all participants
Oversaw budgetary matters, correspondence, and filing systems, organizing documents and records to facilitate easy access and retrieval as needed
Recorded and transcribed detailed meeting minutes accurately, capturing key discussions and action items to support decision-making and follow-up activities
Managed personnel onboarding processes and created computer accounts for new hires, ensuring seamless integration into the organization’s systems and workflows

United States Air Force

01.2010 - 04.2015

Provided day-to-day oversight and support to the executive support staff, including task assignment, performance evaluation, and professional development; fostering a culture of excellence and accountability
Planned, developed, and made recommendations to optimize the unit’s structure, aligning resources with objectives and organizational goals
Participated in annual focus groups, contributing insights and feedback to inform decision-making and improve organizational processes and practices
Created and implemented written policies and procedures autonomously, ensuring compliance with regulations and promoting consistency and clarity in organizational practices
Developed and reported data and analytical reports, tracked interventions and results, providing actionable insights to support decision-making and performance improvement efforts
Served as the Program Manager for the Government Travel Card, Healthcare Program, Fitness Program, and Civilian Timecard Program, ensuring compliance with regulations and efficient program administration
Created training programs for new equipment and processes, facilitating smooth integration and proficiency among personnel; ensured training met requirements to enhance readiness and operational effectiveness