William Jacobs
Gwynn Oak,MD
Summary
Dynamic Program Assistant with the National Federation of the Blind, adept at streamlining operations and enhancing productivity. Proficient in Excel and data management, I excel in resolving client issues and improving service success rates. My solutions-oriented approach and strong communication skills drive effective program coordination and support organizational goals.
Results-driven candidate with successful track record of providing support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Talented Program Assistant with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Talented Program Assistant goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
24
24
years of professional experience
Work History
Program Assistant
National Federation of the Blind
05.2002 - 11.2025
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported planning and coordination of [Type] program and associated activities.
- Assisted with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Completed Weekly logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Science - Accounting
Salisbury University
Salisbury, Maryland, MD12-1992
High School Diploma -
Baltimore City College High School
Baltimore, MD06-1987
Skills
Use computers and programs for work tasks
Answer phones
Send emails
Use Outlook, Google Chrome, Excel, Word, Note pad Plus Plus
Use File explorer, File Zilla
Set up Macro's on excel, Notepad Plus plus
Have used many programs for various tasks on computers
Have helped people with different devices like iPhones, iPads, Androids, Alexa, Victor Reader Streams, Braille Displays, computers, Voiceover and also Back talk
Have used many programs on different platforms
Have driven for events in Washington DC Virginia, and across the US for events like National and State Conventions
Have done many jobs at different times for the NFB
Timeline
Program Assistant
National Federation of the Blind
05.2002 - 11.2025
Bachelor of Science - Accounting
Salisbury University
High School Diploma -
Baltimore City College High School