Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William J. Ballard

Summary

With over 20+ years of work experience as a Lead Service Agent and customer service at its finest! I am an organized and motivated employee, eager to apply time management, organizational, and leadership skill-set in various environments. Seeking an opportunity to expand my skills while facilitating company growth and advancing my career. A motivated individual who is hardworking, reliable, dependable, flexible, punctual, effective, efficient, and dedicated to service with quality. I feel that I would be the ideal candidate for the position within your Company, ready to expand and broaden my horizon.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

AutoZone
08.2020 - 11.2024
  • Ensured operational excellence by performing managerial tasks, such as maintaining inventory, and/or evaluating employee performance
  • Regardless of the industry they work in, which can vary greatly, bridges the gap between upper management and staff, and our customers
  • Providing exceptional and high quality customer service
  • Loading/unloading trucks
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Lead Service Agent

Hertz Car Rental/Dollar Rental Car
08.2000 - 05.2020
  • Responsible for managing a group of customer service staff to assist in daily operations and help with customer issues
  • Manage high-level customer complaints and provide immediate resolution and disputes
  • Prepare cars for customers by maintaining the interior and exterior
  • Make sure that all documents were in order, before vehicles were presented to the customers
  • Maintained customer account notes
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Education

High School Diploma -

Barringer High School
Newark, NJ
06.1992

Skills

  • Work Planning and Prioritization
  • Process Improvements
  • Retail Operations
  • Pricing and Markdowns
  • Team Building
  • Quality Assurance
  • Stock Management
  • Assignment Delegation
  • Store Opening and Closing
  • Team Leadership
  • Strategic Merchandising
  • Inventory Control
  • Problem-Solving
  • Customer Service
  • Computers
  • Electronics

Certification

Osha forklift certification

Timeline

Assistant Store Manager

AutoZone
08.2020 - 11.2024

Lead Service Agent

Hertz Car Rental/Dollar Rental Car
08.2000 - 05.2020

High School Diploma -

Barringer High School

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William J. Ballard