William J. Doyle, Jr.
Philadelphia,PA
Summary
Experienced professional with strong background in customer service, sales, and supervision; highly skilled in managing difficult patrons, VIPs, and high-profile clients and resolving problems.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
47
47
years of professional experience
Work History
President
GO2GUY LLC
10.2009 - Current
- Own and operate a private concierge and personal services company; provide services such as travel arrangements, personal shopping, catering, show-ticket and sporting-event arrangements.
Visitor Services Associate
The Philadelphia Museum of Art
Philadelphia, USA
11.2018 - 09.2023
- Serve a wide range of services for visitors; issue entrance tickets; resolve customer service issues; strive to afford all visitors quality experience and keep members happy.
CFO/General Manager
St. John The Evangelist Church, Philadelphia
Philadelphia, PA
11.2009 - 08.2018
- Managed financial reporting processes for church operations and programs.
- Developed budgets in collaboration with ministry leaders and committees.
- Oversaw cash flow management to ensure operational stability.
Priority Services Representative
Kimmel Center/Ticket Philadelphia
Philadelphia, USA
05.2006 - 10.2009
- Provided highly personal special services to major donors, political, and public figures who are clients of Philadelphia Orchestra, Philly Pops, Kimmel Center, and Pennsylvania Ballet; represent these organizations at marketing events, fundraisers, performance venues, concerts, and other functions; cultivate personal relationship between patrons and organizations to foster increased development potential.
Subscriber Services Representative
Kimmel Center/Ticket Philadelphia
Philadelphia, USA
01.2004 - 05.2006
- Provided customer service to Philadelphia Orchestra, Philly Pops, and Kimmel Center subscribers and donors; represented these organizations at marketing events and performance venues, concerts, and other functions.
Sales and Fundraising Representative
Walnut Street Theatre
Philadelphia, USA
11.2001 - 05.2006
- Sold season subscriptions and solicited development funding during annual campaigns.
Office Manager
TNT Video Productions
Wilmington, USA
02.2002 - 04.2003
- Supervised staff of three; provided customer service; assisted owner in developing marketing tactics; created sample print advertisements for prospective customers.
President/CEO
Higher Plane Travel, Inc.
11.2000 - 10.2001
- Partner in start-up travel agency specializing in high profile customers; established excellent working relationships with major cruise lines such as Silversea, Crystal Cruises, and Celebrity; served as national lead agent for Delta Queen Steamboat Company.
Senior Travel Agent
Travel Anywhere
Philadelphia, USA
09.1991 - 11.2000
- Arranged individualized travel itineraries and private tours for high-end customers traveling to Asia and Europe; performed sales accounting, reported airline ticket sales to Airline Reporting Corporation; assisted owner with marketing campaigns.
F-15 Flight Officer (AFSC 4305)
United States Air Force
02.1979 - 05.1983
- Served as captain with 48th Fighter Interceptor Squadron, Langley Air Force Base; supervised flight-line mechanics, scheduled maintenance, and reported to deputy commander on status and readiness of all aircraft and associated resources; served as base weapons safety officer and OSHA standards enforcement officer.
Education
Master of Business - Management Information Systems
LaSalle University
Philadelphia, PA01.1977
Bachelor of Arts - Political Science
LaSalle University
Philadelphia, PA01.1976
Skills
I have great organizational skills and I’m self motivated and go oriented But I’m also very in tune with the need to understand the needs of other people so I have a strong customer service base I enjoy interacting with people and serving the needs of my business and my customers For beneficial enrichment I enjoy working with people and tend to be kind of person that is able able to bring consensus and accomplishment to anything by working with others as a team
Activities And Organizations
- St. John The Evangelist Church - Chairman of the Finance Committee
- Thomas Jefferson University Hospital - Patient Services Volunteer, Eucharistic Minister
- Center For Literacy - Program Director
- The American Legion - Veteran Member
- International Personnel Exchange - Board Member
- Reserve Officer Association - Member
Timeline
Visitor Services Associate
The Philadelphia Museum of Art
11.2018 - 09.2023
CFO/General Manager
St. John The Evangelist Church, Philadelphia
11.2009 - 08.2018
President
GO2GUY LLC
10.2009 - Current
Priority Services Representative
Kimmel Center/Ticket Philadelphia
05.2006 - 10.2009
Subscriber Services Representative
Kimmel Center/Ticket Philadelphia
01.2004 - 05.2006
Office Manager
TNT Video Productions
02.2002 - 04.2003
Sales and Fundraising Representative
Walnut Street Theatre
11.2001 - 05.2006
President/CEO
Higher Plane Travel, Inc.
11.2000 - 10.2001
Senior Travel Agent
Travel Anywhere
09.1991 - 11.2000
F-15 Flight Officer (AFSC 4305)
United States Air Force
02.1979 - 05.1983
Master of Business - Management Information Systems
LaSalle University
Bachelor of Arts - Political Science
LaSalle University
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