Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Jefferson

Greenville,NC

Summary

Experienced Restaurant Operating Partner with successful history of increasing profits, acquiring new business and building a satisfied base of loyal customers. Bringing extensive experience in marketing, sales and operational leadership from over 20 years in quick service restaurants.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operating Partner

Fourteenfoods (Dairy Queen)
Greenville, NC
12.2021 - Current
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Determined appropriate financial goals and administered budgets to control expenses.
  • Recruited and hired qualified candidates to fill vacancies.
  • Set and implemented promotional strategies to drive business growth.
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

General Manager

Fourteenfoods (Dairy Queen)
Williamston, NC
07.2020 - 11.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

General Manager

Snead Ferry Foods (Dairy Queen)
Sneads Ferry, NC
12.2018 - 06.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Designed modern employee recognition program which boosted productivity and improved morale.

General Manager

Almarsaisi LLC. (Dairy Queen)
Fuquay-Varina, NC
12.2017 - 12.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Patient Care Associate

ECU-School Of Medicine
Greenville, NC
03.2013 - 11.2017
  • Maintained clean, safe and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Education

Bachelor of Science - Public Health

American Public University System
Charles Town, WV

Associate of Science - Chemistry

Cape Fear Community College
Wilmington, NC
06.1990

Skills

  • Employee Performance Reviews
  • Cooking Procedures
  • Policy Knowledge
  • Litigation Experience
  • Organizational Leadership
  • Team Bonding
  • Inventory Accuracy
  • POS Inventory System Operation
  • Vendor Relationships
  • Facility Maintenance
  • Credit Card Transaction Processing
  • Staff Assignments
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Motivational Leadership
  • Waste Reduction
  • POS Transactions
  • Monthly Inventory
  • Balance Sheets
  • Customer Loyalty
  • Guest Relations

Certification

  • CM - Certified Manager Certification
  • Servsafe Certification

Timeline

Operating Partner

Fourteenfoods (Dairy Queen)
12.2021 - Current

General Manager

Fourteenfoods (Dairy Queen)
07.2020 - 11.2021

General Manager

Snead Ferry Foods (Dairy Queen)
12.2018 - 06.2020

General Manager

Almarsaisi LLC. (Dairy Queen)
12.2017 - 12.2018

Patient Care Associate

ECU-School Of Medicine
03.2013 - 11.2017

Bachelor of Science - Public Health

American Public University System

Associate of Science - Chemistry

Cape Fear Community College

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William Jefferson