William Jefferson
Head Food Runner
Virginia Beach,VA
Summary
Customer-savvy Manager accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dedicated Food Runner successful at working with different types of personalities and experienced in working in high-end restaurants. Knowledgeable in Fine Dining food and service. Offers successful career history comprising more than three years. Experienced making donuts from hand and creating art from them which later led to being trained in Plating in a very nice restaurant. Maximizes guest satisfaction by frequently checking on table needs. Knowledgeable about safe food handling and sanitation standards.
Overview
4
4
years of professional experience
Work History
Head Food Runner
Coastal Grille
Virginia Beach, VA
05.2021 - Current
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Answered questions from restaurant patrons regarding menu items.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
Dishwasher
Coastal Grille
Virginia Beach, VA
03.2021 - 12.2021
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning everything used by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Increased machine efficiency by scraping and pre-washing dishes.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Kept all dishes, utensils and glassware clean and rotated following safety standards by consistently changing dirty water and cleaning the dishwasher itself by hand.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Efficiently and quickly cleaned various dishes, silverware and china to provide smooth service and reduce wait times.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Communicated with team members to keep operations running smoothly by helping with rinsing produce and getting items from the walk in freezer for the line.
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Effectively scrubbed and scoured pots and pans using steel wool and elbow grease products to remove burnt-on food.
- Loaded more than 300 glasses, silverware and dishes into dishwasher each shift, running average of [Number] loads per day.
Shift Manager/Key Holder
Duck Donuts
Virginia Beach, VA
01.2020 - 03.2021
- Opened and closed store six days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Oversaw team of up to 7 employees.
- Broke down boxes and disposed of trash.
- Submitted reports to senior management to aid in business decision-making and planning.
- Directed customers to correct store locations.
- Provided sales feedback to management to address concerns in sales reports.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Busser
Captain Georges Seafood Buffet
Virginia Beach, VA
02.2019 - 09.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Education
High School Diploma -
St Andrews University
Laurinburg, NC05.2025
Skills
- Food Delivery
- POS Systems
- Turning Tables
- Table Preparation
- Beverage and Ice Dispenser Refilling
- Hospitality Management
- Table Bussing
- Valid Driver's License
- Teamwork and Collaboration
- Table Reservations
- Persuasive Approach
- Practice Management
- Wait Staff Support
- Customer Service
- Order Management
- Time Management
- Operational Efficiency
- Food Preparation
- Work Coordination
- Heavy Lifting
- Problem Detection and Resolution
- Cash Handling
- Effective Multitasking
- Cleaning and Sanitizing
- Billing and Payment Processing
- Opening and Closing Procedures
- Quantity Estimation
- Food Plating and Presentation
- Fine Dining
- SERV safe Certification
- Supply Restocking
- Stress Tolerance
- Persistent with Challenges
- Reading Comprehension
- Safe Handling Standards
- Social with Customers and Staff
- Till Counting
- Task Mastery
- Critical Thinking
- Complaint Handling
- Dependability and Self-Control
- Food and Beverage Management
- Proper Storage Procedures
- Safe Work Practices
- Professional Relationships
- Steam Table Replenishment
- Customer Needs Assessments
- Cooperative and Good Natured
Timeline
Head Food Runner
Coastal Grille
05.2021 - Current
Dishwasher
Coastal Grille
03.2021 - 12.2021
Shift Manager/Key Holder
Duck Donuts
01.2020 - 03.2021
Busser
Captain Georges Seafood Buffet
02.2019 - 09.2019
High School Diploma -
St Andrews University
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