Summary
Overview
Work History
Education
Skills
Timeline
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William Jensen

Colorado Springs,CO

Summary

Proven leader in property and sales management, adept at enhancing customer satisfaction and streamlining operations for efficiency. At Midgard, significantly improved landlord-tenant relations and boosted occupancy rates. Skilled in property inspections and exceptional communication, consistently exceeding sales targets by fostering strong customer and team relationships.

Overview

21
21
years of professional experience

Work History

Store/ Property Manager

Midgard
06.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Sales Assiciate

Vik Jewelers
06.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales/Assistant Manager

Extra Space Storage
11.2018 - 09.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.

Owner Operator

Fed Ex Ground
03.2004 - 02.2017
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Education

Business -

University of Nebraska
Lincoln, NE

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Property tours and inspections
  • Eviction Procedures
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Administrative Support

Timeline

Store/ Property Manager

Midgard
06.2023 - Current

Sales Assiciate

Vik Jewelers
06.2019 - 03.2020

Sales/Assistant Manager

Extra Space Storage
11.2018 - 09.2019

Owner Operator

Fed Ex Ground
03.2004 - 02.2017

Business -

University of Nebraska

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William Jensen