William Jobin-Acosta
San Clemente,CA
Summary
High-energy Hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Hampton Inn By Hilton
07.2023 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Front Office Manager
Doubletree By Hilton
07.2022 - 07.2023
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Operations Supervisor
Aimbridge Hospitality
09.2020 - 07.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Front Desk Night Auditor
Holiday Inn Express & Suites
01.2018 - 10.2020
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Identified opportunities for process improvements within night audit operations resulting in streamlined workflows.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
Education
Bachelor of Arts - Business Administration And Management
Colorado Mesa University
Grand Junction, CO06.2012
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Customer Service Management
- Hiring and Onboarding
- Quality Assurance
- Policy Development and Enforcement
- Proficient in OnQ, PEP and OPERA PMS
Timeline
Assistant General Manager
Hampton Inn By Hilton
07.2023 - Current
Front Office Manager
Doubletree By Hilton
07.2022 - 07.2023
Operations Supervisor
Aimbridge Hospitality
09.2020 - 07.2022
Front Desk Night Auditor
Holiday Inn Express & Suites
01.2018 - 10.2020
Bachelor of Arts - Business Administration And Management
Colorado Mesa University
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