Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

William Johnson

Huntington,WV

Summary

Proactive IT Technician with extensive experience in maintaining office PCs, networks, and mobile devices. Skilled in remote support, network troubleshooting, and system administration, driving improved productivity and user satisfaction. Adept at implementing technology upgrades, optimizing system performance, and mentoring team members.

IT professional with thorough understanding of system administration and network management. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with focus on collaboration and adaptability to meet evolving technical needs. Proficient in cybersecurity measures and system upgrades.

Experienced with network administration, system security, and technical support. Utilizes advanced troubleshooting techniques to resolve IT issues efficiently. Knowledge of various operating systems, software applications, and hardware configurations to ensure seamless operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Technician

US Army National Guard
10.2022 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and projectors.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Tested new software and hardware prior to deployment.
  • Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
  • Installed and configured operating systems and applications.

Information Technology Specialist (25B)

US Army National Guard
10.2017 - Current
  • Negotiated vendor contracts for hardware and software purchases, securing favorable pricing terms for the organization.
  • Streamlined IT support processes, leading to increased end-user satisfaction and reduced response times.
  • Evaluated emerging technology trends to identify potential opportunities for improving organizational efficiency through strategic investments in new tools or platforms.
  • Optimized system performance by regularly monitoring network traffic and proactively addressing potential bottlenecks.
  • Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
  • Established IT policies and procedures in compliance with industry best practices, ensuring consistency across all departments.
  • Designed user-friendly interfaces for proprietary applications, improving overall user experience and adoption rates.
  • Used ticketing systems to manage and process support actions and requests.
  • Mentored junior team members on advanced troubleshooting techniques, fostering a culture of continuous learning and development within the IT department.
  • Managed IT infrastructure upgrades, ensuring minimal downtime and seamless integration with existing systems.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Implemented and maintained virtual private networks.

Education

GED -

Marshall University
05-2018

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Technical Support
  • Software configuration
  • Network Troubleshooting
  • Remote Support
  • System Administration
  • Network Maintenance
  • Help Desk Operations
  • Application installations
  • Network Security
  • Information Security
  • Problem-Solving
  • Technical Troubleshooting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recipient of individual and departmental awards for providing stellar client service.

Certification

  • CompTIA Security+ - Computing Technology Industry Association.
  • Linux Professional Institute Certification (LPIC-1) - Linux Professional Institute.
  • Microsoft Certified, Windows 10 (MD-100) - Microsoft.


Timeline

IT Technician

US Army National Guard
10.2022 - Current

Information Technology Specialist (25B)

US Army National Guard
10.2017 - Current

GED -

Marshall University

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