WILLIAM JOHNSON
Odenton,MD
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
41
41
years of professional experience
Work History
Operational Supervisor
Amtrak
01.2025 - Current
- Company Overview: National Passenger Railroad, Washington, DC
- Provides On-board service oversight, develops and manages budgets controls OBS expenditures, and enforce route standards to improve financial performance through metrics
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Leads and develops talent through effective performances management and talent evaluations to satisfy performance goals
- Build team reflecting Amtrak's diversity initiatives
- Collaborates with Mechanical forces to ensure make-up and cleaning of passenger’s cars that comply with route that meet and exceeds customer expectations
- Proved successful working within tight deadlines and fast paced atmosphere
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Conducted research, gathered information from multiple sources and presented results
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- National Passenger Railroad, Washington, DC
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Reduced overhead costs with diligent budget management and resource allocation.
Onboard Service Manaager
Amtrak National Railroad
02.2022 - 12.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Operational Supervisor
Amtrak
06.2022 - 10.2022
- Motivated and trained employees to maximize team productivity
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team
- Carried out day-to-day duties accurately and efficiently
- Conducted research, gathered information from multiple sources and presented results
- Prepared variety of different written communications, reports, and documents
- Handled 40-60 calls per day to address customer inquiries and concerns
Executive Chef
Amtrak
02.2004 - 05.2022
- Developed kitchen staff through training, disciplinary action, and performance reviews
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes
- Estimated food consumption and requisitioned food selections and developed recipes, standardized production recipes for consistent quality and established presentation technique
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Verified compliance in preparation of menu items and customer special requests
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Oversaw business operations, inventory control and customer service for Train service
- Oversaw business operations, inventory control and customer service for restaurant
- Placed orders to restock items
US Serviceman
United States Marine Corps
06.1984 - 09.1992
- Operated hand and power tools, equipment and instrumentation according to guidelines
- Installed new equipment, components and full [Type] systems
- Estimated budgets and hours for each job
Education
Associate of Science - Accounting and Business Management
Northern Virginia Community College
Annandale, VA06.1988
Skills
- Continuous Improvement
- Projects
- ERP Systems
- Quality Risk Management
- Operational Standards
- Standard operating procedures
- Lean principles
- Customer relationship development
- Incident reporting
- Customer relationship management
Timeline
Operational Supervisor
Amtrak
01.2025 - Current
Operational Supervisor
Amtrak
06.2022 - 10.2022
Onboard Service Manaager
Amtrak National Railroad
02.2022 - 12.2024
Executive Chef
Amtrak
02.2004 - 05.2022
US Serviceman
United States Marine Corps
06.1984 - 09.1992
Associate of Science - Accounting and Business Management
Northern Virginia Community College
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