Summary
Overview
Work History
Education
Skills
Interests
Timeline
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William Johnson

Detroit,MI

Summary

Dynamic and detail-oriented professional with a proven track record at Servpro of Romulus/Taylor, excelling in customer service and quality control. Adept at multitasking and troubleshooting, I consistently enhanced client satisfaction through meticulous attention to detail and effective communication, ensuring seamless operations in fast-paced environments.

Offering solid foundation in technical principles and commitment to learning and growth in field. Conducts work with focus on understanding technical procedures and applying practical skills in diagnostics and maintenance. Ready to use and develop hands-on abilities and technical acumen in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Contents Technician

Servpro of Romulus/Taylor
09.2023 - 07.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Improved overall team productivity with proper time management and prioritization of tasks.
  • Removed trash, debris and other waste materials from premises.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Followed verbal and written instructions to properly move and ship products.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
  • Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
  • Ensured safe transportation of items by properly loading and securing them in the moving truck.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
  • Upheld strict safety standards during all moving tasks, minimizing accidents and ensuring the well-being of both team members and clients'' possessions.
  • Managed time effectively, ensuring that all tasks were completed within allotted schedules while maintaining attention to detail.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
  • Reduced damage claims, carefully wrapping and securing items before transport.

Fast Food Cook

KFC Restaurant
03.2023 - 01.2024
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
  • Trained and assisted new kitchen staff members.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Assisted in training new hires on proper cooking techniques, equipment usage, and safety protocols, fostering team cohesion.
  • Prepared ingredients for menu items.
  • Managed opening and closing shift kitchen tasks.
  • Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
  • Managed inventory levels by regularly stocking supplies and ingredients, reducing food waste and controlling costs.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Production Worker

Piston Automotive
07.2022 - 10.2022
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Improved product quality with meticulous quality control checks.
  • Adapted quickly to changes in production schedules, ensuring flexibility in operations.
  • Enhanced production line efficiency by streamlining assembly processes.
  • Maintained organized work area by cleaning and removing hazards.

Education

Michigan Connections Academy
Okemos, MI

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Maintenance and repairs
  • Quality control
  • Documentation and reporting
  • Work Planning and Prioritization
  • Troubleshooting
  • Heavy lifting
  • Installation and repair

Interests

  • Strategy Games
  • Electronics and Circuit Building
  • Electronic Repair

Timeline

Contents Technician

Servpro of Romulus/Taylor
09.2023 - 07.2025

Fast Food Cook

KFC Restaurant
03.2023 - 01.2024

Production Worker

Piston Automotive
07.2022 - 10.2022

Michigan Connections Academy

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William Johnson