William Johnson
Electrical Construction
Pasadena,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Service Manager/Superintendent
Highrise Electrical Technologies Inc.
01.1998 - 01.2026
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained safety onsite and upheld all OSHA regulations by reviewing daily activity and weekly safety meetings.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Documented construction and workers' hours and other pertinent information.
- Provided feedback to workers on job performance and safety procedures.
- Sourced suppliers and purchased necessary materials for service work.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Managed 20+ workers when performing duties in line with local and national building codes in construction.
Education
GED -
Spring Woods
Houston, TexasSkills
50 years in the electrical trade
Have run work for over 40 years
Ran a service truck for 15 years
Trouble shooting/problem solving
Very good customer relations
Well adapted at training and instruction
Excellent knowledge of tools and material used in this trade
Timeline
Service Manager/Superintendent
Highrise Electrical Technologies Inc.
01.1998 - 01.2026
GED -
Spring Woods