William Jones
Portland,OR
Summary
Dynamic professional with extensive experience in customer service and employee management at The Hobby Boys LLC. Proven track record in enhancing operational efficiency and driving customer satisfaction. Skilled in visual merchandising and team leadership, successfully optimizing inventory management and fostering a collaborative work environment. Committed to delivering exceptional results and maintaining high standards.
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Shop Manager / Contracted Sales
The Hobby Boys LLC
12.2023 - 09.2025
- Managed daily operations to ensure efficient workflow and high standards of customer service.
- Developed and implemented inventory management strategies to optimize stock levels and minimize waste.
- Oversaw visual merchandising efforts, ensuring alignment with brand standards and promotional activities.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Enhanced social media presence, driving more foot traffic to store.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
Property Manager
Apartments Northwest
09.2021 - 11.2023
- Managed tenant relations, addressing concerns and ensuring satisfaction to foster positive community atmosphere.
- Coordinated property maintenance schedules, optimizing service efficiency and enhancing property appeal.
- Conducted regular inspections to identify issues, implementing timely solutions to maintain property standards.
- Collaborated with vendors for repairs and services, negotiating contracts to achieve cost-effective solutions.
- Maintained accurate records of leases and financial transactions, ensuring compliance with regulations and policies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Dispatch / Production Floor Supervisor
Pitney Bowes
11.2019 - 08.2021
- Supervised daily production operations to ensure adherence to quality standards.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements that increased workflow efficiency on the production floor.
- Coordinated scheduling and resource allocation to optimize productivity levels.
- Analyzed production data, facilitating informed decision-making for strategic enhancements.
- Fostered a collaborative team environment, promoting communication and continuous improvement initiatives.
- Provided critical support during peak periods by adjusting staffing levels and scheduling overtime as needed to meet demand.
- Improved production efficiency by implementing lean manufacturing techniques and optimizing workflow.
Education
High School Diploma -
Boise Evening School
Boise, IDGED -
Mt. Cove High School
Boise, IDSkills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- Task delegation
- Store operations
- Visual merchandising
- Tax and payroll
- Effective leader
- Hiring management
- Team leadership
Timeline
Shop Manager / Contracted Sales
The Hobby Boys LLC
12.2023 - 09.2025
Property Manager
Apartments Northwest
09.2021 - 11.2023
Dispatch / Production Floor Supervisor
Pitney Bowes
11.2019 - 08.2021
High School Diploma -
Boise Evening School
GED -
Mt. Cove High School