William Jordan
Greensboro,NC
Summary
Dynamic leader with a proven track record at Early Birds Home Improvements LLC, adept in operations management and customer satisfaction. Skilled in fostering team leadership and implementing strategic planning to enhance efficiency and service quality. Achieved significant improvements in client satisfaction and operational excellence, demonstrating adaptability and a commitment to excellence. Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity.
Overview
4
4
years of professional experience
Work History
Owner/Operator
Early Birds Home Improvements LLC.
07.2020 - Current
- Operated with safety and skill to avoid accidents and delays.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented systems to improve process efficiency and reduce project duration.
- Collaborated with clients to design customized landscape maintenance programs tailored to their needs and preferences.
- Increased client satisfaction with timely completion of projects, ensuring proper maintenance and attention to detail.
- Built strong relationships with clients through effective communication and prompt resolution of concerns or issues.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained detailed records for site assessments, service requests, crew hours worked, inventory levels, and other relevant data points.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
Forklift Operator
DB Schenker
11.2022 - 11.2024
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Non-Emergency Medical Driver
Goodwill Transportation LLC
01.2021 - 11.2022
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Developed strong relationships with regular patients to foster trust in our services.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Appliance Supervisor
Sears Department Store
07.2020 - 07.2021
- Handled escalated customer issues professionally, resolving problems quickly to maintain positive brand reputation.
- Oversaw staff performance, delivering coaching and mentoring to bolster sales.
- Performed inspections and gave constructive performance feedback to staff members.
- Educated customers on energy-efficient options and available rebate programs, promoting sustainable purchasing decisions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
N.S.C. Certificate - Forklift Operator
Guilford Technical Community College
Colfax, NC03-2021
GED -
Richmond Community College
Hamlet, NC01-2005
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Inventory management
- Strategic planning
- Payroll processing
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse operations
- Warehouse safety
- Material handling
- Safety awareness
- Scheduling coordination
- Task delegation
- Workplace safety
- Policy enforcement
- Customer service management
- Cash handling oversight
- Store operations
- Goal setting and achievement
- Employee motivation
- Store maintenance
- Merchandise inspection
- Willingness to learn
- Teamwork
- Staff meeting leadership
- Problem-solving
- Time management
- Multitasking and prioritizing
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Team leadership
- Effective communication
- Adaptability and flexibility
Timeline
Forklift Operator
DB Schenker
11.2022 - 11.2024
Non-Emergency Medical Driver
Goodwill Transportation LLC
01.2021 - 11.2022
Owner/Operator
Early Birds Home Improvements LLC.
07.2020 - Current
Appliance Supervisor
Sears Department Store
07.2020 - 07.2021
N.S.C. Certificate - Forklift Operator
Guilford Technical Community College
GED -
Richmond Community College
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