Summary
Overview
Work History
Education
Skills
Business Owner
Timeline
Generic

William Joseph Abner III

Alexandria,KY

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED.

Overview

8
8
years of professional experience

Work History

Store Manager

United Dairy Farmers
01.2021 - 05.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.

Warehouse Lead

UPS
01.2021 - 02.2022
  • Trained employees on equipment operation and safety protocols.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Seasonal Technician

Moxie Pest Control
05.2022 - 09.2023
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Responded to customer inquiries and complaints regarding pest control services and solutions
  • Drove to customer residences and places of business to inspect for pests.
  • Prepared reports and kept detailed records of pest control activities.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Applied pesticides to inside and outside of structures utilizing company protocols.

Appliance Repair Technician

Feeney Brother Utility Services
08.2020 - 11.2021
  • Facilitated repairs by disassembling defective and broken equipment.
  • Educated customers on use, care and adjustments of appliances.
  • Ordered parts and maintained adequate inventory.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Diagnosed issues with appliances and made repairs.
  • Gave accurate and detailed quotes to customers prior to starting work.

Lifeguard

Sliverlake "The Family Place"
01.2016 - 01.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.

Education

Certification - Fire/EMS

Gateway Community And Technical College
Independence, KY
05.2021

High School Diploma -

Lloyd Memorial High School
Erlanger, KY
05.2020

Skills

    • Component Replacement
    • Equipment Maintenance
    • Equipment Repair
    • User Training
    • Loss Prevention
    • Project Management
    • Retail Inventory Management
    • Promotional Planning
    • Team Development
      • Risk Management
      • Shift Scheduling
      • Employee Training
      • POS Systems
      • Hourly Shift Management
      • First Aid
      • Emergency Response
      • Safety Oversight
      • Swim Instruction

Business Owner

When I graduated high school it was always my dream to work for myself and see the inside of how a business runs. About a month after graduation I started a Auto Car Detailing Service Company called "Lux Auto Detailing". I'm proud to say that since 2022 I've grown a business that always receives cliental and is profitable.

Timeline

Seasonal Technician

Moxie Pest Control
05.2022 - 09.2023

Store Manager

United Dairy Farmers
01.2021 - 05.2023

Warehouse Lead

UPS
01.2021 - 02.2022

Appliance Repair Technician

Feeney Brother Utility Services
08.2020 - 11.2021

Lifeguard

Sliverlake "The Family Place"
01.2016 - 01.2020

Certification - Fire/EMS

Gateway Community And Technical College

High School Diploma -

Lloyd Memorial High School
William Joseph Abner III