William Joseph Mumaw
Chambersburg,PA
Summary
Senior Information Technology Program Manager with Defense Logistics Agency, known for developing automated compliance solutions and improving accessibility for over 430 applications. Specializes in vulnerability management and strategic planning, leading enterprise-wide IT modernization initiatives and promoting cross-agency collaboration. Demonstrated leadership in risk assessments and policy development, resulting in notable improvements in assistive technology.
Overview
37
37
years of professional experience
1
1
Certification
Work History
SENIOR INFORMATION TECHNOLOGY PROGRAM MANAGER
Defense Logistics Agency (DLA)
Chambersburg, PA
02.2021 - Current
- Directed DLA’s agency-wide automated accessibility compliance program, overseeing compliance scanning and remediation for over 430 enterprise applications across ten field activities.
- Managed developer engagement created a standardized remediation process, and integrated testing tools (axe Monitor, axe DevTools) to automate vulnerability detection and risk analysis.
- Primary Subject Matter Expert (SME) for enterprise automated scanning technologies.
- Provide hands-on leadership for compliance testing, policy design, metrics reporting, and development of web standards to support consistent accessibility outcomes across DLA IT systems.
- Coordinate with senior stakeholders across HQ and Field-level IT offices to align initiatives with DoD mandates.
- Interpret and apply government-wide IT standards and policy to acquisition, development, and deployment of COTS and GOTS systems.
- Drive enterprise-wide education and outreach campaigns to ensure developers and program leads are fully equipped to meet accessibility requirements.
- Support DLA’s broader IT modernization and DevSecOps environment by integrating automation and performance-based compliance assessments.
- Designed and deployed the first fully automated enterprise accessibility compliance scanning solution in DoD; model now under review by Navy, DSCA, and DCA.
- Led the integration of browser-based Intelligent Guided Testing (IGT) extension and Tooltip & Queue triage tool—enabling shift-left accessibility and continuous testing.
- Led AI-guided accessibility training initiative for technical and non-technical staff across enterprise programs.
- Initiated fee-for-service sustainment model for compliance services (paused during contracting transition).
- Reduced noncompliance risk through proactive policy enforcement across SDLC checkpoints.
- Recognized with two Secretary of Defense Awards for advancing assistive technology.
BRANCH CHIEF
Defense Logistics Agency (DLA)
Chambersburg, PA
07.2016 - 02.2021
- Managed 24/7 IT Northeast Region service operations for ten field sites supporting over 15,000 users.
- Directed asset lifecycle management, patch compliance, help desk services, and vulnerability remediation.
- Collaborated with infrastructure teams on modernization planning and resource optimization.
- Principal technical expert for vulnerability management and asset lifecycle management within the region.
- Directed end-to-end management of enterprise IT assets, including forecasting, acquisition, support contracts, and performance reporting.
- Administered configuration management, patching, and cybersecurity protocols across networks and systems.
- Supervised the delivery of enterprise services, maintained standard images and software packages, and coordinated resolution of system-level issues with J6 Systems Administrators, Network Managers, and Help Desk staff.
- Led change management initiatives, defined performance metrics, and supported strategic integration of emerging technologies into existing infrastructure.
- Managed the performance and development of a diverse team of IT professionals.
- Led regional rollout of DLA’s enterprise vulnerability management program.
- Standardized asset management protocols, reducing lifecycle costs.
- Improved service delivery metrics and coordinated remote workforce readiness during critical transition periods.
INFORMATION TECHNOLOGY MANAGER
Pennsylvania Department of Labor and Industry
Harrisburg, PA
10.2012 - 07.2016
- Managed enterprise-scale IT programs supporting all Labor & Industry systems across the Commonwealth of Pennsylvania.
- Directed multiple high-value technology initiatives, overseeing the implementation of application modernization efforts, software and hardware integration, and strategic infrastructure enhancements.
- Delivered customer-focused services that addressed both end-user support and backend system performance.
- Technical advisor to the Deputy CIO, CTO, CIO, and executive stakeholders, providing strategic guidance on technology architecture, risk management, and platform development.
- Chaired multiple cross-agency domain teams responsible for statewide IT planning, integration standards, and shared services.
- Designed and implemented lifecycle management and modernization strategies to improve long-term performance, security, and maintainability.
- Oversaw the deployment and support of more than 300 enterprise applications and 150+ hardware configurations across 200 geographically dispersed locations.
- Personally managed major statewide upgrades, migrations, and platform integration projects.
- Developed standards and procedures for innovative technology acquisitions and project rollouts, ensuring cost-efficiency and cross-system compatibility.
- Supervised IT staff and cross-functional project teams; coordinated hiring, mentoring, and performance evaluation.
- Transitioned unemployment systems from COBOL to .NET, improving functionality.
- Implemented statewide IT integration strategy across multiple agencies.
- Reduced IT spend through asset reuse and licensing optimization.
INFORMATION TECHNOLOGY DIVISION DIRECTOR
Pennsylvania Department of Public Welfare – Division of Technical Engineering
Harrisburg, PA
09.2005 - 10.2012
- Served as Division Director (Dept of Medical Assistance IT) 2006 – 2008 and Chief of Information Technology Services.
- Served in dual roles as IT Division Director Medical Assistance Programs and IT Manager supporting Mental Health Assistance Programs.
- Directed enterprise IT operations and infrastructure for over 200,000 users across administrative offices and state-run facilities.
- Directed four area/regional managers and sixteen technical staff, overseeing a $65 million IT operations budget to support system design, application development, cybersecurity, hardware lifecycle management, and compliance with federal and state mandates.
- Planned, deployed, and maintained secure IT services in a regulated environment, including oversight of systems handling sensitive medical and administrative data.
- Conducted complex risk assessments and security audits, ensuring compliance with DoD Directive 5200.1R, AFI 31-401, and Section 508 of the Rehabilitation Act.
- Oversaw the development and maintenance of secure classified systems, including the full accreditation package for AFDO’s classified environment.
- Led enterprise technology initiatives focused on business process automation, cost optimization, and data security.
- Standardized statewide hardware/software configurations and coordinated major rollouts and system upgrades.
- Directed cross-functional teams in evaluating system performance and user needs, ensuring alignment with evolving regulatory, operational, and accessibility standards.
- Achieved DoD-level accreditation for secure systems per 5200.1R and AFI 31-401.
- Maintained business continuity during infrastructure consolidation.
- Served as Division Director for over 2 years, reorganizing the IT Department during periods downsizing and statewide consolidation of services.
Program Manager
Pennsylvania State Police
Harrisburg, PA
09.2001 - 09.2005
- Program Manager Incident Information Management System (IIMS) first of its kind modernization, streamlining, and consolidation of over sixty-seven counties’ police/911/EMS to five regional command centers.
- Oversaw programs supporting law enforcement operations and statewide data systems.
- Oversaw project planning, systems integration, and stakeholder coordination to enhance public safety technology infrastructure.
Program Analyst
Pennsylvania Dept of Public Welfare
Harrisburg, PA
09.2000 - 09.2001
- Supported technology assessments and process improvement initiatives across public welfare programs.
- Evaluated IT system performance, user needs, and compliance with agency standards.
Commercial Business Specialist
Bell Atlantic – Verizon
Williamsport, PA
07.1996 - 09.2000
- Managed telecommunications service contracts for commercial clients.
- Designed network solutions and provided technical support for business communications systems.
Air Transportation Manager
United States Air Force Reserve
Dover AFB, DE
04.1992 - 02.2000
- Oversaw logistical operations and air terminal services.
- Ensured compliance with military transportation regulations and directed deployment support.
Command and Control Operations
United States Air Force
Dover AFB, DE
04.1988 - 04.1992
- Provided full-spectrum, agile combat and crisis support by enabling airfield seizure, command and control, logistics, and security for USAF air mobility in contested, temporary, or undeveloped airfields.
Education
Bachelor of Arts - History
Pennsylvania State University
State College, PASkills
- Enterprise IT governance
- Service delivery management
- Lifecycle asset management
- Strategic planning
- Vulnerability management
- End-user support
- Axe Monitor
- Axe DevTools
- Microsoft Office Suite
- Enterprise scanning tools
- Automated compliance platforms
- Section 508 compliance
- DoD cybersecurity standards
- Risk assessments
- Secure system accreditation
- Configuration
- Patch management
- Enterprise-wide IT modernization
- Infrastructure rollout planning
- Application development oversight
- Stakeholder engagement
- COTS/GOTS integration
- DevSecOps environments
- Classified system support
- Remote IT service management
- Cloud-readiness strategy
- Executive briefings
- Policy authorship
- Compliance reporting
- Cross-agency coordination
- Technical documentation
Job Related Training
- Includes training in data processing, operations management, telecommunications, customer service, personnel leadership, and government IT systems.
- Notable programs include USAF leadership, Bell Atlantic network systems, and Commonwealth of PA IT administration.
Certification
GIAC Security Leadership Certification (GSLC), Global Information Assurance Certification (GIAC) / SANS Institute, Washington, D.C.
Additional Information
U.S. Citizen, Gulf War/Disabled Veteran, Previously held; eligible for reinstatement, USAF (1988–1992), USAF Reserve (1992–2000)
Veteran Status
Gulf War/Disabled Veteran
Security Clearance
Eligible
Military Service
USAF, 1988 - 1992, 1992 - 2000, Desert Storm Veteran, Honorable Discharge
Personal Information
- Citizenship: U.S. Citizen
- Title: Senior Information Technology Program Manager
Timeline
SENIOR INFORMATION TECHNOLOGY PROGRAM MANAGER
Defense Logistics Agency (DLA)
02.2021 - Current
BRANCH CHIEF
Defense Logistics Agency (DLA)
07.2016 - 02.2021
INFORMATION TECHNOLOGY MANAGER
Pennsylvania Department of Labor and Industry
10.2012 - 07.2016
INFORMATION TECHNOLOGY DIVISION DIRECTOR
Pennsylvania Department of Public Welfare – Division of Technical Engineering
09.2005 - 10.2012
Program Manager
Pennsylvania State Police
09.2001 - 09.2005
Program Analyst
Pennsylvania Dept of Public Welfare
09.2000 - 09.2001
Commercial Business Specialist
Bell Atlantic – Verizon
07.1996 - 09.2000
Air Transportation Manager
United States Air Force Reserve
04.1992 - 02.2000
Command and Control Operations
United States Air Force
04.1988 - 04.1992
Bachelor of Arts - History
Pennsylvania State University