Seasoned utility professional with extensive expertise in Mobile Workforce Management and client relations. Proven track record in training development and problem-solving to enhance customer satisfaction. Skilled in fostering strong team and client relationships to support organizational goals and adapt to new challenges.
Hi, I’m
WILLIAM J ROMANO
Summary
Overview
48
years of professional experience
1
Certificate
Work History
OGEOklahoma City, OK
Owner/Senior Principal Consultant
01.2021 - 01.2025
Job overview
- Executed fit/gap analysis while managing project planning, configuration processes and conducting training sessions.
- Resolved software defects efficiently.
- Assisted in executing 7.5 upgrade, OPB replacement efforts, S4 upgrade initiatives, and S4 PQDA projects.
WECMilwaukee, WI
Owner/Senior Principal Consultant
01.2022 - 01.2023
Job overview
- Executed fit/gap analysis while managing project planning, configuration processes and conducting training sessions.
- Resolved software defects efficiently.
- Assisted in executing Damage Assessment, MERC and MGU initiatives projects.
CGI
Senior Consultant System Matter Expert
01.2013 - 01.2020
Job overview
- Supported mobile workforce management projects for numerous North American utilities.
- Executed fit/gap analysis while managing project planning, configuration processes and conducting training sessions.
- Resolved software defects efficiently.
- Configured Personnel Records, Agendas, Security Groups,
- Configured crews and deployment plans.
- Configured various job types, classifications, and skill categories.
- Configured form containers and validation formulas.
- Configured customer appointment schedules, work leveling, and auto dispatching.
- Configured forms and profiles in the HTML Editor.
Keller WilliamsMarco Island, USA
Realtor Professional
01.2024 - Current
Job overview
- Built relationships with service providers for real estate transactions.
- Conducted networking activities, cold calling, and referrals to generate leads.
- Guided clients by analyzing market trends to support decision-making.
- Coordinated interactions to achieve mutually beneficial sales results.
- Tracked local market changes impacting property values.
- Provided guidance on market trends, pricing strategies, and compliance with property transaction regulations.
Volunteer WorkNaples, FL
HOA Transition Leader and Compliance Committee
01.2021 - Current
Job overview
- Conducted thorough examination to verify standard adherence in finished assignments.
- Pinpointed key improvement areas
- Inspected Builder deficiencies rigorously prior to HOA transition.
PSE&G
Team Member
01.1996 - 01.2013
Job overview
- Managed data integrity projects across multiple platforms.
- Collaborated with various departments to ensure compliance with validation rules for reporting purposes.
- Crafted detailed testing scripts, training guides, and process documents.
- Collaborated with change management teams to implement training programs.
- Managed system admin tasks including configuring systems, addressing enhancement requests, upgrading software versions and resolving technical issues.
- Assisted Electric and Gas operations at command centers during storms.
PSE&G
Various Roles
01.1979 - 01.1996
Job overview
- Led teams as street leader and supervised distribution and safety protocols.
- Produced procedures for planning and scheduling gas infrastructure projects.
- Handled emergency gas disruption calls, ensuring prompt solutions.
- Delivered high-performance results through sustained physical effort and exemplary demeanor.
- Minimized risks by implementing and maintaining rigorous safety measures.
- Organized work sequences by considering task importance, available tools, and team capabilities.
The Napp-Greco CompanyNewark, NJ
Laborer
01.1978 - 01.1979
Job overview
- Located utility lines to diagnose and repair issues.
- Conducted manual digging for utility line installation and repair.
DEVCONew Brunswick, NJ
Building Maintenance Superintendent
01.1977 - 01.1978
Job overview
- Collaborated with suppliers to procure required materials for upkeep activities.
- Maintained logs of materials and devices employed in tasks to adjust stock records.
- Inspected alarm systems and monitors ensuring compliance with fire safety levels.
- Completed work orders, repair logs and maintenance plans to track project status.
- Organized work sequences by considering task importance, available tools, and team capabilities.
- Facilitated liaison between company and external contractors on specific maintenance tasks.
- Quickly handled facility-related customer complaints.
- Acknowledged by management for delivering outstanding customer support.
- Maintained outstanding customer relations by addressing needs effectively across multiple communication channels.
- Executed routine upkeep and equipment repairs effectively.
Education
New Brunswick High SchoolNew Brunswick
High School
University Overview
Ocean County CollegeOcean County
General Business Studies
University Overview
Certification
- MCSE
- MCSD
- Oracle Certified Developer
- Real Estate Professional
Affiliations
Affiliations
- HOA Transition Lead
- HOA Compliance Committee Chair
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor Professional
Keller Williams
01.2024 - Current
Owner/Senior Principal Consultant
WEC
01.2022 - 01.2023
Owner/Senior Principal Consultant
OGE
01.2021 - 01.2025
HOA Transition Leader and Compliance Committee
Volunteer Work
01.2021 - Current
Senior Consultant System Matter Expert
CGI
01.2013 - 01.2020
Team Member
PSE&G
01.1996 - 01.2013
Various Roles
PSE&G
01.1979 - 01.1996
Laborer
The Napp-Greco Company
01.1978 - 01.1979
Building Maintenance Superintendent
DEVCO
01.1977 - 01.1978
New Brunswick High School
High School
Ocean County College
General Business Studies
Skills Summary
Skills Summary
- Mobile Workforce Management
- Training and Development
- Project Management
- Client Relations
- Utility Management
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