Summary
Overview
Work History
Education
Skills
Certification
Training And Education
Professional Skills
Timeline
Generic

WILLIAM J. SAGE

Navarre

Summary

SECRET‑cleared Air Force veteran with 19+ years of expertise in IT systems administration and global operations. Proven track record of leading and mentoring technical teams for over 13 years, driving mission success across diverse environments worldwide. Recognized for delivering secure, scalable solutions that enhance organizational performance and enable senior leadership decision‑making.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager, Plans & Requirements, 633d Communications Squadron

United States Air Force
Joint Base Langley-Eustis
10.2024 - Current
  • Manages a communications requirements function, orchestrating cross-unit coordination across 12 work centers to resolve enterprise-level IT challenges impacting 75k personnel.
  • Led strategic relocation initiative, overseeing the seamless transition of 4 office units and the deployment of 174 mission-critical devices to ensure uninterrupted support for combat airpower and global Intelligence, surveillance and reconnaissance (ISR) operations.
  • Directed the replacement of 88 end-of-life systems for a unit, reinforcing $43M in annual Air Force-wide transactions and enabling $35B in critical aircraft and asset movements to sustain global operational readiness.
  • Joint Base Langley-Eustis, VA

Section Chief, Customer Support, 633d Communications Squadron

United States Air Force
Joint Base Langley-Eustis
07.2023 - 03.2025
  • Senior Manager in charge of 40+ Air Force IT Administrators.
  • Stepped into a senior leadership role for 18 months, directing a 34-person IT service team; oversaw resolution of 2,300 support tickets, upgraded 100 legacy devices, and managed 300 walk-in requests—driving performance that earned 14 organizational awards.
  • Directed planning and execution of a 3-day executive leadership conference, leading a 5-person team to deliver flawless teleconferencing support that enabled strategic collaboration among 146 senior executives and strengthened organizational alignment.
  • Led a 10-person technical team during a critical security incident, expanding counter-drone network coverage to protect $25B in assets, 52K personnel, and 12K flight hours across 4,000 acres.
  • Joint Base Langley-Eustis, VA

Non-Commissioned Officer in Charge, Client Systems, 360th Recruiting Group

United States Air Force
New Cumberland
02.2019 - 06.2023
  • Senior Manager leading the Squadron Operations Flight, guiding 30+ personnel in maintaining a $9.5M intelligence, surveillance, and reconnaissance (ISR) network.
  • Recognized as Superior Performer of the Quarter for leading a 5-person inspection team; evaluated 3 departments and 172 compliance checkpoints, identified cybersecurity vulnerabilities, and resolved issues across 4 programs to strengthen operational effectiveness.
  • Led a 5-member IT support team for Air Force Recruiting Service’s largest conference, delivering audio visual support for 20 presentations, including one by the Vice Chief of Staff of the Air Force and enabling engagement for 250 senior leaders during the 2022 vision summit.
  • Managed an 18-person cybersecurity team supporting a large-scale annual awards banquet and training seminar for 1,000 professionals; coordinated with venue IT staff and service providers to install 10 VPN devices and 30 secure workstations, creating a secure 'cybercafé' environment with protected network access.
  • New Cumberland PA, DLA

Executive Communications Team Lead, 96th Communications Squadron

United States Air Force
Eglin AFB
06.2016 - 07.2018
  • Led a 4-person communications team providing executive IT support for 27 senior stakeholders; resolved 2,500+ high-priority service requests and ensured continuity of command across 890 critical projects valued at over $1B.
  • Directed a 3-person installation team, engineering an alternative cabling solution that restored critical communications for 25 senior leaders and supported 96 high-priority projects.
  • Developed and implemented a fix for a critical email encryption failure, creating a standard process that enhanced secure communication for 19,000 personnel across 890 projects.
  • Eglin AFB, FL

Education

CISA Cyber Security Investigation Concepts -

01.2022

Senior Leadership and Management Course II -

01.2022

Senior Leadership and Management Course I -

01.2017

Leadership Academy -

01.2017

Initial Leadership School -

01.2012

Bachelor of Science - Information Technology Management

American Military University
Ranson, WV

Skills

  • Problem-solving
  • Crisis management
  • Conflict resolution
  • Team building
  • Mentoring
  • Critical thinking
  • Customer relationship management
  • Trusted advisor
  • Enterprise Mobile Solutions
  • Virtual Desktop Interface (VDI)
  • VMWare
  • Active Directory
  • Exchange Administration
  • Windows Virtualization and Storage
  • IT budget analysis and procurement
  • IT hardware lifecycle management
  • Antivirus/Host-based System Security (HBSS) management
  • Retina scan/patch remediation
  • Office 365/Azure
  • PKI
  • S/MIME Certificate Authentication
  • Remote Desktop management
  • VPN configuration/management
  • Enterprise multifunction device solutions
  • NTFS File Folder structure management
  • Software License Administration
  • PC imaging/deployment solutions
  • Fly Away Kit administration
  • VTC configuration/maintenance/site administration
  • Cisco call manager administration/VoIP configuration
  • Preboot Execution Environment (PXE) server administration
  • Enterprise OS updates/patching/configuration changes
  • STIG implementation
  • Network wiring installation
  • Cyber Threat response/remediation
  • Project management
  • IT service management
  • Network troubleshooting
  • Change management
  • Strategic planning
  • Data analysis
  • Project planning and development

Certification

  • CompTIA Security+, 09/30/15
  • CompTIA A+, 06/14/09

Training And Education

  • CISA Cyber Security Investigation Concepts, 2022
  • Senior Leadership and Management Course II, 2022
  • Cybersecurity - Infrastructure, VPN and Incident Response, 2021
  • Cybersecurity - Social Engineering and Open Source Intelligence, 2020
  • Senior Leadership and Management Course I, 2017
  • Leadership Academy, 2017
  • Initial Leadership School, 2012

Professional Skills

SECRET, 09/22, Problem-solving, Crisis management, Conflict resolution, Team building, Mentoring, Critical thinking, Customer relationship management, Trusted advisor, Enterprise Mobile Solutions, Virtual Desktop Interface (VDI), VMWare, Active Directory, Exchange Administration, Windows Virtualization and Storage, IT budget analysis and procurement, IT hardware lifecycle management, Antivirus/Host-based System Security (HBSS) management, Retina scan/patch remediation, Office 365/Azure, PKI, S/MIME Certificate Authentication, Remote Desktop management, VPN configuration/management, Enterprise multifunction device solutions, NTFS File Folder structure management, Software License Administration, PC imaging/deployment solutions, Fly Away Kit administration, VTC configuration/maintenance/site administration, Cisco call manager administration/VoIP configuration, Preboot Execution Environment (PXE) server administration, Enterprise OS updates/patching/configuration changes, STIG implementation, Network wiring installation, Cyber Threat response/remediation

Timeline

Project Manager, Plans & Requirements, 633d Communications Squadron

United States Air Force
10.2024 - Current

Section Chief, Customer Support, 633d Communications Squadron

United States Air Force
07.2023 - 03.2025

Non-Commissioned Officer in Charge, Client Systems, 360th Recruiting Group

United States Air Force
02.2019 - 06.2023

Executive Communications Team Lead, 96th Communications Squadron

United States Air Force
06.2016 - 07.2018

CISA Cyber Security Investigation Concepts -

Senior Leadership and Management Course II -

Senior Leadership and Management Course I -

Leadership Academy -

Initial Leadership School -

Bachelor of Science - Information Technology Management

American Military University
WILLIAM J. SAGE