WILLIAM J. WEBB IV
North Tonawanda,NY
Summary
Results-driven Center Manager specializing in team development and operational efficiency. Demonstrated ability to achieve continuous sales growth and improve customer satisfaction. Committed to fostering a collaborative workplace culture that supports high performance.
Overview
20
20
years of professional experience
Work History
Center Manager
Hi-Way Garden Center
Amherst, NY
09.2014 - Current
- Delivered exceptional customer service to in-store, web-based, and phone patrons
- Managed and coordinated up to 23 employees, distributed responsibilities, and guided on-boarding of new team members.
- Coordinated scheduling, facilitated training sessions, handled payroll tasks, and executed hiring procedures for employees.
- Direct achievement of center sales targets and uphold seamless store operations.
- Met and exceeded year-over-year sales growth throughout multiple seasons.
- Supervised promotions, pricing, and layout of merchandise displays.
- Facilitated pre-season production by organizing necessary materials and ensuring product maintenance.
Coordinated material organization for pre-season activities, enhancing operational readiness. - Maintained products through careful handling and routine checks during pre-season preparations.
- Consistently maintained the look and health of merchandise to correspond with sales
- Reviewed and maintained product levels to meet customer demand
- Ordered non-plant merchandise though out the season to meet customer's needs
- Assisted customers with merchandise information and recommend products
- Utilized suggestive selling techniques to increase volume of sales
- Established a highly productive team to effectively address customer needs while fostering a supportive work environment for team members.
CENTER MANAGER
FEDEX OFFICE
Tonawanda, NY
03.2008 - 09.2014
- Achieved company objectives for sales and profit performance and customer experience objectives within the Center
- Direct leadership of team members
- Manage onboarding of all team members, ensuring smooth integration during orientation processes
- Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
- Implementing disciplinary protocols as needed for team members, potentially leading to termination of employment
- Monitored compliance with Standard Operating Procedures (SOP) in role as immediate supervisor of team members
- Ensured a positive customer experience
- Ensured the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
- Monitored and directed marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc
- Recommended equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials
- Validated adherence of team members within center to FedEx Office Policies and Procedures.
ASSISTANT MANAGER
FEDEX OFFICE
Tonawanda, NY
07.2006 - 12.2007
- Lead center unit which involves the managing of customers, our team members, center issues, oversaw all production and retail processes
- Managed center in absence of the center manager.
- Assisted team members in goal setting, training and skill development
- Provided information, support and leadership on assigned shift
- Provided performance related feedback on team members to the center manager
- Provided training and coaching to team members to ensure that work produced is in accordance with company standards and complies with quality control procedures
Education
Bachelor of Arts - Communication
BUFFALO STATE COLLEGE
Buffalo, NY05.2005
Associates Degree - Communication
ERIE COMMUNITY COLLEGE
Orchard Park, NY05.2002
Skills
- Managerial experience
- Team leadership
- Financial management
- Forecasting and planning
- Operations oversight
- Customer service excellence
- Training and development
- Human resources management
- Sales goal achievement
- Product merchandising strategies
- Effective communication skills
- Task delegation strategies
- Inventory control
- Payroll administration processes
- Staff development programs
- Operations management expertise
- Regulatory compliance
- Employee scheduling solutions
- Business growth strategies
- Microsoft Office proficiency
- Adobe software skills
- Excel proficiency
References
Available upon request.
Timeline
Center Manager
Hi-Way Garden Center
09.2014 - Current
CENTER MANAGER
FEDEX OFFICE
03.2008 - 09.2014
ASSISTANT MANAGER
FEDEX OFFICE
07.2006 - 12.2007
Bachelor of Arts - Communication
BUFFALO STATE COLLEGE
Associates Degree - Communication
ERIE COMMUNITY COLLEGE