WILLIAM KASOMA
Columbia,MD
Summary
Dynamic correctional officer with extensive experience at the Department of Public Safety and Correctional Services, adept in crisis management and conflict resolution. Successfully reduced contraband incidents through vigilant monitoring and proactive interventions. Recognized for enhancing facility security and fostering positive relationships among staff and inmates, ensuring a safe environment for all.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Department Of Public Safety And Correctional Services
05.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Administered drug tests to inmates.
- Coordinated with other law enforcement personnel to exchange information.
Customer Service Representative
The Home Depot Inc
10.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Master of Science - Public Health And Leadership
Uganda Christian University
Mukono-Uganda.12-2018
Bachelor of Science - Procurement And Logistics Management
Kyambogo University
Kampala,Uganda.01-2009
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Contraband seizure
- Safety
- Security procedures
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- CCTV monitoring
- Observation techniques
- Crisis intervention training
- Gang awareness
- Search procedures
- Cultural sensitivity
- Records management
Accomplishments
- Routinely supervised more than 100 detainee inmates.
- Seized weapons during random cell searches.
- Promoted to Level II Corrections Officer after 1 year of employment.
- Supervised team of 4staff members to distribute purchased items to incarcerated individuals.
Languages
English
Full Professional
Swahili
Limited Working
Luganda
Native or Bilingual
Rutooro
Native or Bilingual
Certification
Certified correctional officer license.
Interests
- Participating in cultural exchange programs and homestays
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
Timeline
Correctional Officer
Department Of Public Safety And Correctional Services
05.2021 - Current
Customer Service Representative
The Home Depot Inc
10.2019 - 04.2021
Master of Science - Public Health And Leadership
Uganda Christian University
Bachelor of Science - Procurement And Logistics Management
Kyambogo University
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