WILLIAM KEENE
Brockton,MA
Summary
Detail-oriented team player with strong organizational and leadership skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
Implementation Director Program Management & Global Automation
MANULIFE FINANCIAL
09.2017 - Current
- Head of an organization of over fifty Project Managers and Business Analysts
- Responsible for oversight of intake, assessment, prioritization, scheduling, and delivery of automations
- Direct the activities of ten plus project teams implementing new automations and enhancements
- Product Owner and Scrum Master for multiple teams, delivering automation projects via Agile methodology
- RTE and Product Owner for the Robotics ART
- Project budgeting and forecasts for project delivery teams, stakeholders, and senior management.
Director Business Analysis / Project Director
MANULIFE FINANCIAL
05.2015 - 09.2017
- Manage a team of up to fifteen Business Analysts coordinating work on multiple projects for IT delivery
- Project Manager for IT projects covering Annuity, Fixed Products, Life Insurance and LTC
- Create weekly and monthly project reporting for senior management
- Coordinate project sub-committee meetings for review, approval, and prioritization of projects
- Prepare and present Gate documents for review at Steering Committee meetings.
Business Consultant / Senior Business Consultant
MANULIFE FINANCIAL
02.2008 - 05.2015
- Elicit business requirements for Annuity, Fixed Products, Life Insurance and LTC projects; product / system enhancements and new products
- Work with IT and the Business or Product areas to develop solutions and follow projects through the project life cycle to completion
- Develop and execute comprehensive user acceptance test plans.
Senior Operations Consultant
MANULIFE FINANCIAL
09.2006 - 02.2008
- Document and maintain all department procedures and communicate changes as needed
- Analyze department processes and recommend changes to ensure most efficient procedures.
Operations Analyst
MANULIFE FINANCIAL
04.2005 - 09.2006
- Produce company wide reporting on all transactions that involve a financial gain or loss for annuities
- Analyze gain loss trends to reduce occurrences and limit financial exposure.
Manager
MANULIFE FINANCIAL
09.2003 - 04.2005
- Oversee a staff of eleven Annuity Control Accountants
- Ensure that daily reconciliations of annuity products are done correctly and within standards.
Commercial Account Executive
PITNEY BOWES OFFICE SYSTEMS
09.2001 - 09.2003
- Aggressively grow copier, printer, and facsimile sales in my territory of businesses in Massachusetts.
Control Team Leader
JOHN HANCOCK SIGNATURE SERVICES
04.1996 - 09.2001
- Oversee a staff of ten Mutual Fund Control Accountants and Analysts
- Ensure that daily reconciliations are completed accurately and efficiently according to department standards.
Billing Liaison
JOHN HANCOCK SIGNATURE SERVICES
04.1996 - 09.2001
- Calculate and create invoices in request of payment for losses incurred
- Hold meetings with Broker / Dealers to settle billing disputes and improve processes.
Operations Team Leader
JOHN HANCOCK SIGNATURE SERVICES
04.1996 - 09.2001
- Oversee a team of ten associates processing mutual fund account transactions
- Analyze associate accuracy and productivity while providing guidance and training to associates in their processing of new accounts and purchases.
Education
BACHELOR OF ARTS IN MANAGEMENT -
Bridgewater State College
Bridgewater, Massachusetts05.1992
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Budget Control
- Staff Development
- Program Management
- Financial Reporting
- Charismatic Leader
Timeline
Implementation Director Program Management & Global Automation
MANULIFE FINANCIAL
09.2017 - Current
Director Business Analysis / Project Director
MANULIFE FINANCIAL
05.2015 - 09.2017
Business Consultant / Senior Business Consultant
MANULIFE FINANCIAL
02.2008 - 05.2015
Senior Operations Consultant
MANULIFE FINANCIAL
09.2006 - 02.2008
Operations Analyst
MANULIFE FINANCIAL
04.2005 - 09.2006
Manager
MANULIFE FINANCIAL
09.2003 - 04.2005
Commercial Account Executive
PITNEY BOWES OFFICE SYSTEMS
09.2001 - 09.2003
Control Team Leader
JOHN HANCOCK SIGNATURE SERVICES
04.1996 - 09.2001
Billing Liaison
JOHN HANCOCK SIGNATURE SERVICES
04.1996 - 09.2001
Operations Team Leader
JOHN HANCOCK SIGNATURE SERVICES
04.1996 - 09.2001
BACHELOR OF ARTS IN MANAGEMENT -
Bridgewater State College
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