William Kegin
Celebration Station
OKLAHOMACITY
1
Certification
10
years of professional experience
Results-driven Operations Manager with expertise in team leadership, compliance, and inventory management. Achieved high customer satisfaction and operational efficiency while maintaining safety standards.
Work History
Operations Manager
4 Months- Coordinated daily operations to ensure seamless guest experiences and service efficiency.
- Monitored compliance with safety protocols, ensuring a secure environment for guests and employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
Lead Cook
7 Months- Maintained inventory levels, ensuring availability of ingredients for meal preparation.
- Monitored cooking processes to ensure consistency and quality of dishes served.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Collaborated with fellow cooks to create unique culinary offerings that incorporated regional flavors and local ingredients.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Server
2 Years 4 Months- Managed food and beverage orders efficiently, coordinating with kitchen staff to uphold quality standards.
- Processed payments accurately using point-of-sale systems, minimizing transaction errors during peak hours.
- Monitored dining area for cleanliness and organization, addressing issues proactively to maintain high standards.
- Engaged with guests to gather feedback, utilizing insights to recommend improvements in service delivery processes.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Opening Cook
2 Years 2 Months- Implemented inventory management practices to minimize waste and optimize ingredient usage.
- Monitored food quality standards, ensuring consistency in taste and presentation across all dishes.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
Assistant Restaurant Manager
2 Years 7 Months- Supervised daily operations and confirmed compliance with company policies and health standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Assisted in financial reporting, analyzing sales trends to inform strategic decisions.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Motivated staff to perform at peak efficiency and quality.
Assistant Manager
7 Months- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Leader
1 Year 10 Months- Supervised staff to maintain efficient operations during peak service hours.
- Trained new employees on food safety protocols and customer service standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored daily sales reports to identify trends and adjust staffing as needed.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained newly hired sales team in upselling techniques.
Education
Bachelor of Science - Hospitality And Restaurant Management
Skills
Health and safety compliance
Employee development
Problem-solving
Operations management
Customer service
Cost control
Team leadership
Health compliance
Certification
- ABLE License - 2026
Timeline
Operations Manager
Celebration Station
04.2026 - CurrentRead More
Lead Cook
Chartwells Higher Education
09.2025 - 04.2026Read More
Server
Flix Brewhouse
05.2023 - 09.2025Read More
Opening Cook
The Lokal
03.2021 - 05.2023Read More
Assistant Restaurant Manager
Loves Travel Stop
05.2019 - 12.2021Read More
Assistant Manager
Pizza Hut
09.2018 - 04.2019Read More
Shift Leader
Del Taco
08.2016 - 06.2018Read More
Platt College
Bachelor of Science from Hospitality And Restaurant Management
Read More