William Kelley

Pharmacy Manager

CVS Pharmacy

Chesapeake, OH

10.2005 - Current

Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
Conducted quarterly reviews of employees' performance against established goals.
Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
Performed regular audits of patient records to ensure compliance with HIPAA regulations.
Developed and implemented policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
Maintained current knowledge of pharmaceutical products available from various suppliers.
Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
Coordinated with physicians' offices to obtain medical records when needed for prescription processing.
Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Assisted in resolving conflicts between staff members in a professional manner.
Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
Trained pharmacy interns and newly hired technicians.
Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Worked closely with store manager to maintain day-to-day operations.
Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Recruited, hired and trained new medical and facility staff.