William Kelly
Oakland Park,FL
Summary
Experienced with crisis intervention, trauma-informed care, and resource coordination. Utilizes compassionate approach to provide critical support and advocacy for victims. Knowledge of legal processes and community resources ensures comprehensive assistance and effective collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Victim Services Coordinator
More Too Life
12.2021 - Current
- Maintained approximately 30 detailed case records and statistics to track client progress and inform program evaluation efforts.
- Coordinated multidisciplinary team meetings to discuss high-risk cases, developing collaborative strategies for intervention and support.
- Collaborated with mental health professionals to provide emotional support and counseling services to crime victims.
- Evaluated program effectiveness using qualitative and quantitative data, identifying areas for improvement and implementing necessary changes.
- Established partnerships with local organizations to expand the range of resources accessible to those affected by crime.
- Supported victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
Quality Assurance & Training Coordinator
CareerSource Broward
06.2019 - 12.2021
- Conducted program research seeking out innovative and best practices for employment and training programs, labor market information and quality management programming
- Obtained, monitored and analyzed case management and performance data to develop process improvements and make recommendations for systematic change
- Served as lead staff on development and implementation of protocol to monitor case files, as well as implement and coordinate continuous and process improvement projects
- Assisted in the resolution of over 100 customer service issues, collect data for the preparation of QA reports; analyze, trend, develop and implement corrective action strategies
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Fostered culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions.
Disability Program Success Coach
CareerSource Broward
07.2018 - 06.2019
- Worked with individuals with disabilities to overcome their limitations and rejoin the workforce
- Provided emotional and logistical support to clients with mental and physical disabilities
- Assisted clients in overcoming obstacles by identifying potential barriers and creating actionable solutions.
- Celebrated client successes by acknowledging milestones, recognizing accomplishments, and providing positive reinforcement throughout the journey.
- Utilized motivational interviewing techniques to help clients initiate change within themselves for lasting success.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Conducted workshops on a variety of topics such as time management, goal setting, and effective communication to foster client success.
- Retained high level of professionalism while navigating sensitive conversations with clients around personal challenges or setbacks.
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
Manager/Developer, Financial Coaching Program
Broward County (via Albion Staffing)
02.2016 - 01.2018
- 2-year assignment to Broward County Human Services Division
- Developed a pilot Financial Coaching Program geared toward impoverished communities and recipients of the Community Development Block Grant, and integrated into the case management of Broward county human services
- Developed a financial program which was sensitive to the needs those living in extreme poverty
- Maintained detailed case notes and managed all aspects of client cases through the case management platform
- Assessed financial status of clients through 1-on-1 interview process and worked with client to establish feasible short and long-term financial goals
- Worked with clients to create and work within feasible budgets
- Conducted monthly 1-on-1 coaching sessions, developing and fostering the climate of trust required for a successful coaching program
- Presented on various relevant financial topics to various community organizations and Broward county seminar
- Organized and facilitated various community events regarding relevant financial topics
- Worked closely with case managers to identify all services available to clients, to help clients achieve financial self-sufficiency
- Helped educate staff on the importance of financial management
President / Chief Compliance Officer
Advisory Credit Management, Inc
01.2012 - 06.2015
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Education
Masters of Social Work -
Florida State University
Tallahassee, FL12.2027
MBA - Human Resource Management
NOVA Southeastern University
Davie, FL05-2024
Bachelor of Arts - Latin American Studies
UNIVERSITY OF CHICAGO
Chicago, IL12.1995
Skills
- Victim advocacy
- Data Collection
- Multicultural Sensitivity
- Policy analysis
- Case Management
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Effective Communication
- Adaptability and Flexibility
- Written and verbal communication
- Staff Supervision
- Non-profit management
Certification
- Certified Financial Social Worker Educator (CFSWE), 2016
- Florida State University Human Trafficking & Prevention Certification, 05/01/22
- 120-Hour TESOL/TEFL Certification, World TESOL Academy, 09/01/24
Training
- Addressing and Preventing Trauma Across Generations, 2022
- The Importance of Intervention After the ACEs, 2021
- Human Trafficking Intervention Training, 2023
- What Every Adult Needs to Know about Child Sexual Behavior, 2022
- The Hidden Costs of Re entry: Understanding Barriers to Removing Criminal Record, 2022
- Holistic Approaches to Health and Wellness for Human Trafficking Victims, 2022
- Creating a Culture of Wellness, 2022
Languages
Spanish
Full Professional
Timeline
Victim Services Coordinator
More Too Life
12.2021 - Current
Quality Assurance & Training Coordinator
CareerSource Broward
06.2019 - 12.2021
Disability Program Success Coach
CareerSource Broward
07.2018 - 06.2019
Manager/Developer, Financial Coaching Program
Broward County (via Albion Staffing)
02.2016 - 01.2018
President / Chief Compliance Officer
Advisory Credit Management, Inc
01.2012 - 06.2015
Bachelor of Arts - Latin American Studies
UNIVERSITY OF CHICAGO
Masters of Social Work -
Florida State University
MBA - Human Resource Management
NOVA Southeastern University
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