William Kerr
Tavernier,FL
Summary
Dedicated Food and Beverage professional with a history of meeting company goals. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working on fast paced environments effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Fish Hose Restaurant and Seafood Market
Key Largo, FL
10.2022 - 07.2024
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved conflicts among employees in an effective manner.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Created new menu items based on customer feedback and industry trends.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food and Beverage Manager
Playa Largo Resort & Spa - Autograph Collection
Key Largo, FL
06.2021 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
- Conducted monthly and weekly inventories of raw materials and components on the work floor.
- Maximized productivity by keeping detailed records of daily progress, identifying, and rectifying areas for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Manage over 50 associates.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
Manager/Captain
"The Deuce" Pinehurst Resort & Country Club
Pinehurst, NC
07.2019 - 06.2021
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Developed and implemented corrective action plans based on guest comment cards.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Delegated tasks to servers, bartender's, host, and bussers to maintain optimal workflow.
- Enforced employee image and grooming standards.
- Partnered with General Manager and F&B Director to identify new ways to improve restaurant service.
- Received orders from all vendors.
- Daily requisitions for things needed for operation.
Frozen Food Lead
Lowes Foods
Southern Pines, NC
10.2018 - 02.2019
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Used RF scanner to pick items from bins and complete orders.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Front of House Key
Texas Roadhouse
Aberdeen, NC
06.2017 - 06.2018
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Implemented company training programs to help employees easily follow best practices and company standards.
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Controlled and maintained labor costs through careful scheduling.
- Interviewed, hired and trained new employees.
- Enforced employee image and grooming standards.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Handled $2,000 daily in petty cash.
- Counted all cash drawers at end of night to make sure they were on par.
Server Trainer
Texas Roadhouse
Aberdeen, NC
11.2015 - 05.2017
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education
High School Diploma -
Grace Christian School
Sanford, NC07.2015
Skills
- Aloha/Micros/Opera system operations
- Stress Tolerance
- Work ethic
- Problem resolution
- Adaptability and Flexibility
- Organization
- Member relations
- Analytical Skills
- Hospitality Management
- Property Maintenance
- Inventory Management
- Hotel operations
- Brand Management
- VIP services
- Labor Relations
Additional Information
- During my time at The Fish House we had our best revenue year as well as ratings. In revenue we produced $8.4 million, roughly 60k more than the previous year. Additionally our ratings increased .5 of a star.
- While at Playa Largo Resort we saw the best year of revenue as well. Food and Beverage overall was $ . The restaurant I oversaw generated $ .
- When I was employed at Pinehurst Resort and Country Club I was part of the U.S. Amateur as well as working private events for many high profile guest who bought out our restaurant.
Certification
- ServSafe
- TIPS
Timeline
Restaurant Manager
The Fish Hose Restaurant and Seafood Market
10.2022 - 07.2024
Food and Beverage Manager
Playa Largo Resort & Spa - Autograph Collection
06.2021 - 10.2022
Manager/Captain
"The Deuce" Pinehurst Resort & Country Club
07.2019 - 06.2021
Frozen Food Lead
Lowes Foods
10.2018 - 02.2019
Front of House Key
Texas Roadhouse
06.2017 - 06.2018
Server Trainer
Texas Roadhouse
11.2015 - 05.2017
High School Diploma -
Grace Christian School
- ServSafe
- TIPS
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