Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
awards
Timeline
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William Kersey

Blackshear,GA

Summary

Dynamic Pepsico professional with a proven track record in field operations and customer relations. Excelled in equipment troubleshooting and fostering strong client relationships, enhancing system performance and customer satisfaction. Skilled in technical support and interpersonal communication, consistently exceeding performance goals. Achieved a significant increase in equipment lifespan through meticulous preventive maintenance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

PES Field Technician

Pepsico
04.2011 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Calibrated new and existing equipment for optimal performance.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Conducted in-depth analysis of system failures to prevent recurrence, maintaining high reliability.
  • Enhanced network performance by conducting regular system diagnostics and maintenance checks.
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.
  • Conducted site surveys for potential installations, ensuring optimal placement and connectivity.

Sales Representative

Pepsico
04.2008 - 04.2011
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Exceeded sales targets through effective planning and goal setting.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Delivery Driver

Pepsico
04.2005 - 04.2008
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Kept detailed records of deliveries and money received from customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Fostered positive working relationships with regular customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.

Education

GED -

Altamaha Technical College
Baxley, GA
03-2001

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Equipment installation
  • Technical support
  • Interpersonal and written communication
  • Safety management
  • Materials management
  • Equipment maintenance
  • Diagnostic testing
  • Performance optimization
  • Technical analysis
  • Programming
  • System configuration
  • Problem-solving
  • Attention to detail
  • Relationship building
  • Following safety practices
  • Customer relations
  • Customer service
  • Equipment troubleshooting
  • Diagnostics and troubleshooting
  • Preventive Maintenance
  • Inventory management
  • Safety protocols
  • Troubleshooting techniques

Accomplishments

    Ranked top 10 in the nation every year.

Certification

  • Universal Refrigeration License


  • Passed all the Schoox training

awards

  • Multiple safe driving awards
  • Top 10 in nation yearly
  • Top 5 quarterly

Timeline

PES Field Technician

Pepsico
04.2011 - Current

Sales Representative

Pepsico
04.2008 - 04.2011

Delivery Driver

Pepsico
04.2005 - 04.2008

GED -

Altamaha Technical College

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William Kersey